Carla Ursula Banzon

I am a bachelor's degree holder in Business Administration. I have been in the frontlines of the customer service industry for more than 15 years now, working for top American & UK companies in the BPO industry. I started my journey as a virtual assistant in 2020 and has worked for several CEOs in the e-commerce industry. I highly value quality of work, work ethics, and professionalism. My job experience has honed me skills and abilities in customer handling and virtual assistance polished by time and hands-on experiences. Being a virtual assistant, I have gained substantial knowledge and understanding of the standard concepts and best practices in the e-commerce and marketing industries and of the importance of being flexible in handling multiple tasks efficiently and independently.