Carla Uribe

CARLA Uribe Virtual Administrative Assistant (bilingual) Phone: - email:- Work Experience Virtual Assistant & Webmaster (Oct 2018 – January 2023) MUEBLEHOGAR2000 C.A., Caracas, Venezuela     Managed budgets and invoices from collaborators and clients, market research and supplier comparisons, achieving a reduction of more than 15% in office supplies and maintenance. Collaborated with Marketing team; Prepared presentations and reviewed data and research for company social media posts, improving customer perception by more than 40%. Scheduled, planned and coordinated company events and meetings with customers and suppliers. Monitored daily customer emails, which led to an increase in customer retention by 22%. Remote Assistant (Feb 2017 - Oct 2018) PERSON TO PERSON C.A., Caracas, Venezuela     Multitasked between client phone calls, arranging appointments, and planning work schedules for executives. Updated and digitized the databases of clients, suppliers and other contacts, achieving an automation of more than 75% of the company's files. Customer service through the support platform, reaching a satisfaction of more than 90% in the resolution of cases. Managed social media accounts (Facebook, Youtube, Twitter, and LinkedIn), maintaining a fast response time. Education Administrative Assistant IETAC Caracas, Venezuela. June 2011 - July 2014 Certifications EF SET Certificate- Language Skills Certificate EF SET Certificate. Date License Was Issued C1 Advanced (CEFR). June 2022 Languages Skills   American English - C1 Advanced High (ILR Level 3, 3+) Latinamerica Spanish - Native/Bilingual (ILR Level 5) Summary Virtual assistant with more than 5 years of experience in administrative tasks. Detailed and organized. With high capacity to manage online projects meeting customer requirements and with the required confidentiality. Hardworking and self-motivated with experience in website content administration, record-keeping, and various personal assistance tasks. Able to focus on work without need for supervision. Uploaded and edited content for 5 websites (social Media) with more than 2,000 monthly visitors. SKILLS Hard Skills: Data entry, Office equipment, Scheduling, Microsoft Word, Excel, Outlook, Powerpoint, Google sheets, Database management, Calendar management, Online research, Editing, Social Community, Social Media management, Canva, PhotoShop. Communication, Reliability, Multitasking, Time Management, Prioritization, Problemsolving, Organization, planning, Attention to detail, Discretion, Emotional Intelligence, Teamwork Delegation, Management, Flexibility and efficiency. Soft Skills: