ABOUT ME
I am passionate and self-motivated to
help improve a team's efficient work habit. As
an organized and enthusiastic individual I
have proven skills to maintain and improve
overall Administrative duties and
responsibilities to meet the organizational
goals.
SKILLS
APPLICATION & TOOLS
Canva , Phototshop
Hootsuite / Agorapulse,
Infusionsoft, Hubspot, Gsuite
Mailchimp, Practice Panther
Shopify
Google Products ( Docs, Drive.
Sheets, Calendar, and ETC.)
Microsoft Office (PPoint, Excel
and Word)
Reliable Administrative Skills
Trello / Click Up and Asana
Solid Oral and Written communication Skills
Social Media (FB, IG,
Has in-depth knowledge and understanding of
LinkedIn and ETC.)
social media platforms, their respective
Wordpress / Kajabi
participants(Facebook, Twitter, Instagram and
etc.) and how each platform can be deployed in
different scenarios
Strong Customer Service background
Editing copy and Data Entry
Research and data collection and encoding
Creative on how to improve work
Confident and Effective Interpersonal Skills
Ability to empathize and use positive language
Is eager and has willingness to learn.
CONTACT-https://www.facebook.com/cvquitlong
https://www.instagram.com/lalamitch08/
https://www.linkedin.com/in/carla-michellequitlong-/
quitlong.8
INTERESTS
EDUCATION
National College of Science And Technology
HRM - Hotel Restaurant Management, 2016
Cooking
Baking
Trekking
Imus National High School
S.Y, 2015
DIY Crafts
Watch
Movies
Badminton
Travel
CUSTOMER SERVICE & ADDITIONAL EXPERIENCE
PH
Answer Phones and respond to the customer's request.
Sell Product and place customer orders in computer
system.
Provide customers with product and service information
Up sell products and services.
Transfer customer calls to appropriate staff/ department
(in example billing to technical team )
Manage complaints level 0, conduct a deep dive
investigation and provide a fair and reasonable resolution
between consumer and provider
other duties assigned and Point of contact for the team
when superiors is not around.
Xerox Company
PHONE SUPPORT
2009
Answer Phones and respond to the customer's request.
Sell Product and place customer orders in computer
system.
Provide customers with product and service information
FAST FOODS &
DEPARTMENT STORE
2006 - 2008
Teleperformance
PHONE AND EMAIL SUPPORT
2010 - 2019
Answer Phones and respond to the customer's request.
Sell Product and place customer orders in computer
system.
Provide details about the updated their updated health
claims
Provide customers with product and service information
Schedule and appointment to their doctors.
Media Link
PHONE SUPPORT
2008
Assist the customer with their orders and provide
feedback about the updated prices and items both for
food and dresses along with the accessories.
Worked with Jollibee Company as part timer
Worked With Dunkin Donuts as part timer
Worked with Kultura Philippines as Full time Sales
assistant
Worked with Chowking Food Corporation as full time
Cashier.
LATEST PROJECTS
Project | Ascend Group Singapore
October 2020 - Present (Full Time)
Executive Assistant
• Providing administrative assistance, such as writing and editing emails, drafting memos
preparing communications on the executive's behalf
• Maintaining comprehensive and accurate corporate records, documents, and reports
• Performing minor accounting and bookkeeping duties
• Organizing meetings, including scheduling and sending reminders
• Managing the executive's day-to-day calendar, including making appointments and priorities
most sensitive matters
• Using various software, including word processing, spreadsheets, and presentation soft
prepare reports and/or special projects
• Assist Executive in creating resources and systems to improve workflow.
• Reading and analyzing incoming memos, submissions, messages and distributing them
needed.
• Provide general administrative support.
• Take minutes during meetings
Project | Indie Law, A Trademark Law
December 2019 - Present (Part Time)
Social Media Management
- Manage social media accounts (Instagram, Facebook, and Twitter)
- Editing the Images using canva and thumbnail
- Schedule posting to all social media using Agorapulse
- Sending emails using Infusionsoft to all target customers
- Posting blogs to the website using WordPress.
- Onboarding New Signed up Clients
Project | AM Digital Marketing Group. Inc
February 2019 - Present (Part Time)
Personal Virtual Assistance/ Project Manager
- Transcribed all of the podcasts and post to a website using WordPress.
- Check All of the emails and Update with the daily Schedules
- Collaborating with the Influencers to promote the products.
- Lead Generator / Data Scraper
Visit https://anchor.fm/bootstrap-marketing/episodes/
http://bootstrapmarketingpro.com
www.nsbseo.com
Project | Celtic Serenity
December 5, 2020 - January 5, 2021 (Part-Time )
Seasonal Customer Service Representative for E-Commerce Shopify
- Respond to customer requests on ZenDesk in perfect English
- Issue refunds according to our Refund Policy
- Process RMA using set guidelines and best judgment
- Respond to all customer service inquiries quickly and accurately (within a 24-hour SLA)
- Communicate on Slack daily with the rest of the Support Team
- Display a high level of professionalism at all times towards customers and colleagues
Project | BSC Global
July 2020 - September 2020
Sales Support
- Manage Email marketing
- Editing the Images using Photoshop
- Used Infusionsoft as CRM platform
- Sending emails using Infusionsoft to all target customers
Project | Danny Hunt Inc.
February 2019 - March 2020
Social Media Management / Data Scraper / Project Manager
- Managing all Social Media (FB, IG, Linked In and, Twitter) posting using the scheduling platform called
Hootsuite and Canva for editing.
- Lead Generator / Data Scraper
- Collaborating with the team about the weekly tasks.
Project | Flat Rate Shuttle
February 2020 - March 2020
Online Dispatcher
- Answer all incoming calls and collate the details for the shuttle reservation.
- Place all of the reservation to the system used
- Monitor the status of the reservation and the drivers.
Contact Person: Fady William - CEO and Owner Flatrate Shuttle Transportation
Email:-
INTERNET SPEED
PC SPECIFICATION
LAPTOP SPECIFICATION
CERTIFICATION
