Carla Mae Mesa

CARLA MAE MESA OBJECTIVES To build a long-term career and use my skills in the best possible way to achieve company's goals. To efficiently solve problems in a creative manner in a challenging position while delivering excellent quality service. WORK EXPERIENCES CONTACT INFORMATION Block 100 Lot 5 Celine Homes, Brgy. Estefania, Bacolod City, Negros Occidental 6100-- SKILLS SUMMARY Advanced Communication Skills Organization and Planning Proficient in Microsoft and Adobe tools Customer, email, and chat support F leetOptics Logistics Company Customer Service Representative | September 2021 December 2021  rovide real time solution to customer's issues through P email utilising the platform Freshdesk D irect communication with dispatch team to ensure successful delivery of customer's packages NativeCamp Online English Teacher | June 2019 - July 2021 Teach Japanese and Korean students of all age Guide students in their grammar usage, pronunciation, and speaking skills. Avas Flowers Sales and Order processing support | November 2020 February 2021 Guide customers in choosing the best flower arrangement depending on the occasion Provide real-time availability of the florist Record details of interaction iQor Sales, Email and Customer support | April 2019 - June 2019 Adept in Technology Tutoring Teaching Guide customers in choosing the best flower arrangement depending on the occasion Provide real-time availability of the florist Assist customer's concerns via phone/email Record detail interaction Transcom Worldwide Technical Representative| August 2016 - March 2017 Assist customer's issues on their internet and provide information on their queries Reply inquiries and issues via telephone Record details of the interaction PanAsiatic Solutions Customer and Technical Support | August 2014 - February 2015 Use available resources to assist customer's issues and provide valid resolutions Reply to queries and concerns via telephone Record details of interaction ACADEMIC HISTORY CARLOS HILADO MEMORIAL STATE COLLEGE Bachelor of Arts in English with specialization in Communication | June 2017 - August 2021 Dean's List 2017 l 2019 l 2020 l 2021 Excellence in International Education Engagement Awardee 2021 ENDICOTT COLLEGE Communication | BEVERLY, MASSACHUSETTS JANUARY 2020 - MAY 2020 | Global UGrad Almuna Spring 2020 A 5 month exchange student program funded by U.S Department of State, headed by World Learning. An extensive exposure to US culture which can represent a widen perspective of diversity and inclusivity. LUIS HERVIAS NATIONAL HIGH SCHOOL 2009 - 2013 Best in English and Filipino Certificate of Recognition |- |- | 2011 - 2012 Certificate of Participation | UNO-R Newscasting Competition Certificate of Recognition | Outstanding Dancer |- Certificate of Participation | 1st Youth Leaders Assembly | 2013 MONTEVISTA ELEMENTARY SCHOOL 2003 - 2009