CARLA MAE MESA
OBJECTIVES
To build a long-term career and use my skills in the best
possible way to achieve company's goals. To efficiently
solve problems in a creative manner in a challenging
position while delivering excellent quality service.
WORK EXPERIENCES
CONTACT INFORMATION
Block 100 Lot 5 Celine Homes,
Brgy. Estefania, Bacolod City,
Negros Occidental 6100--
SKILLS SUMMARY
Advanced Communication Skills
Organization and Planning
Proficient in Microsoft and
Adobe tools
Customer, email, and chat support
F leetOptics Logistics Company
Customer Service Representative | September 2021 December 2021
rovide real time solution to customer's issues through
P
email utilising the platform Freshdesk
D irect communication with dispatch team to ensure
successful delivery of customer's packages
NativeCamp
Online English Teacher | June 2019 - July 2021
Teach Japanese and Korean students of all age
Guide students in their grammar usage, pronunciation,
and speaking skills.
Avas Flowers
Sales and Order processing support | November 2020 February 2021
Guide customers in choosing the best flower
arrangement depending on the occasion
Provide real-time availability of the florist
Record details of interaction
iQor
Sales, Email and Customer support | April 2019 - June
2019
Adept in Technology
Tutoring Teaching
Guide customers in choosing the best flower
arrangement depending on the occasion
Provide real-time availability of the florist
Assist customer's concerns via phone/email
Record detail interaction
Transcom Worldwide
Technical Representative| August 2016 - March 2017
Assist customer's issues on their internet and provide
information on their queries
Reply inquiries and issues via telephone
Record details of the interaction
PanAsiatic Solutions
Customer and Technical Support | August 2014 - February
2015
Use available resources to assist customer's issues and
provide valid resolutions
Reply to queries and concerns via telephone
Record details of interaction
ACADEMIC HISTORY
CARLOS HILADO MEMORIAL STATE COLLEGE
Bachelor of Arts in English with specialization in
Communication | June 2017 - August 2021
Dean's List
2017 l 2019 l 2020 l 2021
Excellence in International Education Engagement
Awardee 2021
ENDICOTT COLLEGE
Communication | BEVERLY, MASSACHUSETTS
JANUARY 2020 - MAY 2020 | Global UGrad Almuna Spring 2020
A 5 month exchange student program funded by U.S
Department of State, headed by World Learning.
An extensive exposure to US culture which can
represent a widen perspective of diversity and
inclusivity.
LUIS HERVIAS NATIONAL HIGH SCHOOL
2009 - 2013
Best in English and Filipino
Certificate of Recognition |- |- |
2011 - 2012
Certificate of Participation | UNO-R Newscasting
Competition
Certificate of Recognition | Outstanding Dancer |-
Certificate of Participation | 1st Youth Leaders
Assembly | 2013
MONTEVISTA ELEMENTARY SCHOOL
2003 - 2009