Carla Jessa Duenas

CARLA JESSA DUEÑAS Business Virtual Assistant PROFILE SUMMARRY SKILLS Sourcing & Recruitment Human Resources & Payroll Support Basic Social Media Content Designing Email and calendar management Customer Support Data Entry General Admin Support TOOLS Experienced professional with a solid background in human resources and administrative support across various industries. Skilled in handling day-to-day operations, client coordination, and process improvements. Adaptable, dependable, and committed to delivering efficient and scalable support. Thrives in dynamic and fast-paced work environments. WORK EXPERIENCE MedSpecialized, Inc. | Nexus HR Services HR Generalist February 2023- October 2024 Handled HR, payroll, and benefits support for clients Main point of contact for employee concerns Managed recruitment, onboarding, and compliance tasks Notable contribution: Streamlined benefits administration by auditing data for accuracy and compliance, improving processing efficiency BreadTalk Philippines, Inc. Human Resources Officer October 2019- January 2023 Led recruitment efforts and employee relations Managed compensation, benefits, and performance reviews Coordinated training and HR policy implementation Notable contribution: Led the successful transition to a new payroll and Employee Self-Service (ESS) system TeleTech Customer Management Phils, Inc. Technical Support Specialist July 2017- April 2018 EDUCATION University of Cebu Master’s in Business Administration,- Bachelor of Arts in Psychology,- CERTIFICATION Basic Bookkeeping and Accounting for Beginners 2022 Lean Six Sigma white belt 2024 Assisted with mobile insurance claims Resolved tech and billing issues Delivered customer support Asian Marine Transport Corporation HR Generalist -), HR Assistant (2014- Dec 2014 February 2014- April 2017 Handled hiring and employee evaluations Managed timekeeping and discipline Provided HR admin support Convergys Corporation (now Concentrix) Customer Account Executive December 2012- June 2013 Provides technical support to troubleshoot service issues. Schedules appointments and assists customers with product concerns. Manages payments, billing, and promotes additional services.