Carla Jane Y. Grant

Carla Jane Y. Grant An experienced customer service representative in the Philippines. I help customers resolve their issues promptly and help clients improve their business through a perfect net promoter score and the positive voice of the customer. I make sure that client metrics are met by putting words into action and action into numbers. I am focused on growth and excellence. Aims for nothing but perfection. Experience October 2021- April 2023 Customer Service Specialist Phone: - Email:-Skype: live:.cid.972710c5b47645c2 LinkedIn: https://www.linkedin.com/in/carla-jane-grant-/ Address 113B Mt. Carmel St. Door 1 Besinan Apartment. Saint Anthony Village, Brgy. Alfonso Angliongto Sr. Davao City. Davao Del Sur. Philippines 8000 Skills Customer Service Specialist Email, chat, Text, and Phone Support Offshore Representative Makespace Storage/Clutter Storage USA- Remote June 2020 – September 2021 Customer Service & Technical Support Account Associate Level 3 DIRECTV VXI GLOBAL HOLDINGS June 2017 – June 2020 Customer Service & Technical Support Account Associate Level 2 Uber Transportation and Uber Eats Restaurant VXI GLOBAL HOLDINGS November 2013 – June 2017 Customer Service Account Associate Level 1 Western Union Money Transfer VXI GLOBAL HOLDINGS Education June 2009 – March 2013 Sociable, Patient, Amicable, Pleasant, Proactive, Thoughtful, Clear, Thorough, Cordial, Tireless University of Southern Mindanao Bachelor of Technology Education Reliable, Determined, Inspiring, Disciplined, Secondary Education and Teaching Accountable, Influential, Decisive Microsoft Word, Microsoft Excel, Leadership, Agent Development, Management Skills, Problem-Solving Skills, Time-Management Skills, Customer Service, Zen desk, Software Projects, CRM, Salesforce, Real, Call Center System, Slack.