Contracts, Invoicing Credits and Collections Manager backed by a total of 16 years of experience
Experienced Credit Analysis and Risk Compliance Manager
12 years of management exposure in BPO and Shared Services set up handling customer service, financial, technical support, voice and non-voice accounts, back office, billing and collections, healthcare, insurance services covering 60 FTEs
9 years of collective management experience in RTR, End to End Order to Cash, B2B and B2C collections and Cash Application
6 years in Training and Quality managing performance improvement covering multiple lines of business • Proven capability in process transition from offshore to PHI region – spearheaded 3 shared services department launch for the past 8 years
Experience in B2B Sales partnership, contract dealings and Legal management • P&L Monitoring to determine how to improve profitability by means of process improvement