Carla Dottin

CARLA DOTTIN 350 Kingsland Terrace, Christ Church, Barbados BB17051 | (H) - Administrative experience Managed a small organisation comprising multiple retail stores and a restaurant. Served as an executive member of a non-profit organisation that serves an educational institution. An executive member of a non-profit organisation responsible for contributing to the cultural landscape of Barbados. Professional summary Seasoned management professional with broad background in operations, who excels in establishing excellent working relationships with customers and employees. Enthusiastic team player dedicated to process improvements and staff development and possesses computer skills. Skills Effective leaderUnsurpassed work ethic Employee schedulingExcellent time management skills Efficient multi-taskerRelationship/team building Customer service-orientedEmployee hiring and retentionStrong client relations Work history ARTIST MANAGER (CONSULTANT) Jan 2016 - Current Carla’s Consultancy Collaborated with Cultural Industry practitioners. Encouraged development and supported individualism. Emphasized the importance of professionalism for the preservation of branding and self-image. ASSISTANT EXAMINER (SEASONAL) June 2017 - Current Caribbean Examination Council (CXC) – Principles of Business Standardize and mark subject scripts online. Contribute to regional development INVIGILATOR (SEASONAL) 2016 - Current The University of the West Indies Open Campus Responsible for supervising candidates and ensuring that examinations are conducted in strict accordance with the University’s Examination Regulations and procedures approved by the Board for Undergraduate Studies and the University Academic Committee. CLERICAL OFFICERDec 2017 – Oct 2018 Government of Barbados Aided in achieving departmental objectives. Categorized and updated vendor information. Simplified data storage for electronic retrieval, which expedited employee transactions for human resource and accounting purposes. Reconciled all financial information in a timely manner which translated to relevant information storage. Was instrumental in resolving unforeseen departmental seasonal issues. SENIOR SECURITY OFFICERDec 2011 - Oct 2014 G4S Secure Solutions Supervised a team of 24 security personnel during a given shift. Analyzed and investigated all incidents alongside functional management and security supervisors. Assisted with security operating procedures and re-training for security personnel. MANAGER2002 - 2011 Entertainment R Us Increased sales and revenue significantly by implementing efficient inventory levels systems and applying relevant seasonal promotional strategies in less than 1 year. Managed staff of 10 sales associates. Reported to the owner regarding all store and staff issues. Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the stores. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Generated repeat business through exceptional customer service. Conducted periodical store inventories. Other Related Work Experience EDGAR OPERATORMay 1997 - May 1998 RR Donnelley MATHS TEACHERSep 1996 - Dec 1996 Princess Margaret Secondary School CUSTOMER SERVICE REPRESENTATIVEMar 1990 - Mar 1996 CIBC Caribbean Ltd Education Master of Science: International Management2017 The University of the West Indies Cave Hill Campus, Barbados Certificate: Event Management 2015 The University of the West Indies Open Campus, Barbados Bachelor of Science: Management (International Business)2014 The University of the West Indies Cave Hill Campus, Barbados References Roderick Etienne C/o G4S Secure Solutions (Barbados) Ltd Brighton Black Rock, St. Michael - Dave Best 12J Middle Lane Eden Lodge St. Michael -