Carla De La Trinidad Itay

CI Carla Itay C U S T O M E R S E R V I C E PROFILE--Carissa Homes, Tanza Cavite https://www.linkedin.com/in/carl a-itay SKILLS Customer-focused BPO professional with 2+ years of experience in telecommunications, technical support, and sales. Skilled in managing account inquiries, billing, and orders, with a knack for troubleshooting mobile and network issues. Proven success in upselling products and services, consistently exceeding targets. Excellent communicator dedicated to enhancing customer satisfaction. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Strong Communication Alorica Phil. Detail Oriented Jan 2022 - Jul 2024 Problem-Solving Handles incoming calls, addresses customer inquiries, resolves Time Management issues, and provides information about products or services. Technical Support Handles customer billing inquiries, resolves billing issues, and Billing and Orders processes payments. Sales and Upselling Assists customer processing orders, and providing information on Trouble Shooting products and services. Focuses on improving the overall customer experience, gathering feedback, and implementing changes to enhance satisfaction. EDUCATION Assists customers with technical problems, troubleshooting issues related to software, hardware, or other technical products. SECONDARY SCHOOL PRODUCTION STAFF Tanza National Comprehensive High School VAC Inc. - Jan 2014 - Dec 2021 Worked as part of a team to ensure production targets were met. TECHNICAL EDUCATION Maintained quality control standards and adhered to safety National College of Science and Technology protocols. - requested by higher team. Adhere to and meet set schedules and deadlines of reports