Carla Black

 Carla Black A driven and dedicated professional seeking to leverage my skills and experience to drive organizational success. I excel in fast-paced environments and adapt readily to changing needs. I am a hard-working individual with a keen eye for detail and exceptional customer service. I aim to contribute to the effectiveness and efficiency of your organization. Experience August 2024 - Current Sales Agent -Affordable Rent to Own Remote Handling an average of 120 calls per day Providing Call Center Support to customers Handling inbound and outbound calls to generate sales Call Scheduling March 2016 – January 2024 Remittance Clerk- Moopenn’s Essentials and Gifts Follows company and regulator policies to protect customer and bank assets Provide information for customer queries relating to service policies and transactions fees. Monitor customer transactions by monitoring records to detect, address and report any signs of fraud. Building a relationship with customers to comply with the KYC (know your customer) regulation. Serve as first point of contact for customers, while creating a positive first impression through exceptional customer service. 2006 – 2011 High School Diploma Waterford High School Skills Reliability Customer Service Prioritization Multitasking Detail oriented Organize Problem solving Willingness to learn Contact Greenstreet District Mandeville P.O, Manchester Jamaica. (876)--