Carl Sebastian Hogdin

Carl Sebastian IT Manager & Business Consultant Carl Sebastian Högdin Rodervägen- Halmstad, Sweden --www.linkedin.com/in/carl-sebastian-67596b2b9 ㅡ Skills 12 years BPO experience in IT Services, Support & Business Operations​ ​ Technical Support, Project Management, AI Development, Business Process Improvement, Quality Assurance, Business Intelligence, Problem & Change Management, Vendor Collaborations, Team Management, Recruitment, Project Transitions, Agile/Collaborative Methods, Analytical Thinking, Customer Service, Service Management, Emotional Intelligence, Multi-tasking, Communication/Emotional Intelligence ㅡ Work Experience CGI Philippines / RITUALS - Lead Consultant/Change Coordinator OCTOBER 2021 - JUNE 2025, Retail industry - Health Care & Beauty​ Been a key member and part of transitioning and growing a Multilingual Service Desk to 50 members, offering IT support to 1000~ shops in 7 different languages to one of Europe's fastest growing retail companies​ ​ CGI Philippines / EQUINOR - Service Delivery Manager SEPTEMBER 2019 - OCTOBER 2021, Oil & Gas industry - IT/HR/PSR/Finance​ Was handling and having the ownership of client contacts and sharing necessary information between various stakeholders, and having local responsibility over a Norwegian/English team of about 95 members. CGI Philippines / STATOIL - Operational Lead JULY 2017 - SEPTEMBER 2019, Oil & Gas industry - IT/HR/PSR/Finance​ Managed daily operations and staffing concerns, as well as improving overall team performance and KPI’s by the creation of Academy & Quality teams to ensure client goals were met. CGI Philippines / TOYOTA & TELIA - 2nd Line Technician FEBRUARY 2015 - JULY 2017, Manufacturing & Telecommunications industry​ Provided technical application support, primarily Windows troubleshooting primarily and management of various applications and installation issues via SCCM, Active Directory and Azure ​ CGI Philippines / SHELL & 7-ELEVEN - Service Desk Coordinator MARCH 2013 - FEBRUARY 2015, Retail industry - Sales & Marketing ​ Started as a Service Desk Analyst, taking calls and doing troubleshooting of POS & shops backoffice - was very shortly after joining promoted to Service Desk Coordinator, having responsibility for third-party communication and closely assisting the 2nd Line with client projects ㅡ Education Stockholms University / Bachelor in Computer & Systems Science AUGUST 2010 - MAY 2013, KTH Royal Institute of Technology IT for Personal Services, IT in Organizations, Object-Oriented Programming (Java), Human-Computer Interaction, Computer Systems, Logic, Database Methodology, Global Information Systems, System-theory and Security, Business Intelligence, Decision Support Methods, Interaction Design, Information and Data Security Sannarps High School / Social Science & Sports Medicine AUGUST 2004 - JUNE 2007, Halmstad Sweden​ English A/B/C, Swedish A/B, Mathematics A/B/C, Economy A/B, Social Studies A/B, History A/B, Geography A/B, Religion A/B, Psychology A/B, Philosophy A/B, Physical Education (football) & Health A/B ㅡ Languages Swedish (native). English (professionally fluent), Norwegian (fluent), Tagalog (moderate), Danish, Spanish, French (beginner) ㅡ Industry Expertise Information Technology, Retail, Oil & Gas, Telecommunication, Production/Manufacturing, Health Care & Marketing ㅡ Software & Environments MS Windows OS, Mac OS, Linux/Ubuntu, Android, iOS, ServiceNow, O365 – Teams/Outlook/Excel/PowerPoint/Word, Azure, SAP, Adobe Suite, Citrix, Jira, Active Directory, SCCM, various CRM tools such as EVA (NewBlack), SalesForce, Meraki ㅡ Trainings & Certifications ITIL 4 Foundation Certificate in IT Service Management, The Odin Project Certification, Leadership Essentials 1 & 2, Advanced AI Trainer (boost.ai), Advanced MS Excel, IT Security Awareness, Cybersecurity Fundamentals, T7 – CPMF – All Service Desk Members, T6a – CPMF – All Professionals within Technology Management, T4a – CPMF – All Service Delivery Managers in Tech Management, Six Sigma and Lean: Foundations & Principles ㅡ Hobbies Sports (football/golf/billiards/surfing/diving), Traveling (visited 45+ countries on 5 different continents), Music (concerts/festivals), Movies (cinema) & Reading (crime/suspense)