CARL LESTER IRAN
Customer Support Expert / Team Leader
Contact
Objective
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Hard-working and motivated customer support and data entry expert
with great leadership skills that has excellent record of accuracy and
client satisfaction. Independent worker looking for a position where I
can utilize my skills and knowledge. To apply my educational
background, past experiences and ability to work well with people.
Strong ability to handle multiple alphanumeric data entry projects,
emails, web research, lead generation, product listing and several other
services with the highest degree of timeliness and efficiency. Open to
learning new skills, have excellent attention to details and can
understand and follow instructions very well.
Key Skills And
Characteristics
Experience
COMMUNICATION
• Good communication skills both
oral and written
TECHNICAL
• Computer and Internet Skills
• Strong experience with Microsoft
Office and Google Tools
• Customer Support
• Data Entry
• Emails/Live Chat
• Research
• Troubleshooting/Technical Skills
LEADERSHIP
• Coaching skills
• People Management Skills
OTHERS
• Fast Learner
• Effective and Efficient
• Works under pressure
• Multitasking
• Self-Motivated
• Teamwork skills
SUPPORT TEAM LEAD, VIDCRUITER (MARCH 2015 – APRIL 2023)
• Overseeing and leading a team.
• Conduct coaching sessions as well as training and developing the agents.
• Managing tickets, responsible to resolve queries and providing technical
support with issue resolution.
• Researched and identified solutions to technical problems.
• Generated reports to track performance and analyze trends.
VIRTUAL ASSISTANT (SINCE 2014)
• Providing professional administrative or technical assistance to clients,
doing data entry projects, emails, web research, lead generation, product
listing and several other services.
• Utilizing Microsoft tools like Microsoft Word, Microsoft Excel and Google
Tools for gathered data or specifically assigned task.
Education
Holy Angel University
Bachelor of Science in Accountancy
2010 – 2011
Our Lady of Fatima University
Bachelor of Science in Nursing
2007 – 2010
Angeles University Foundation
Bachelor of Science in Nursing
2006 – 2007