Carl Lester Iran

Carl Lester Iran

$4.50/hr
Data Entry and Web Research Specialist, Email and Chat Support
Reply rate:
14.29%
Availability:
Full-time (40 hrs/wk)
Age:
35 years old
Location:
Angeles, Pampanga, Philippines
Experience:
8 years
CARL LESTER IRAN Customer Support Expert / Team Leader Contact Objective -- Hard-working and motivated customer support and data entry expert with great leadership skills that has excellent record of accuracy and client satisfaction. Independent worker looking for a position where I can utilize my skills and knowledge. To apply my educational background, past experiences and ability to work well with people. Strong ability to handle multiple alphanumeric data entry projects, emails, web research, lead generation, product listing and several other services with the highest degree of timeliness and efficiency. Open to learning new skills, have excellent attention to details and can understand and follow instructions very well. Key Skills And Characteristics Experience COMMUNICATION • Good communication skills both oral and written TECHNICAL • Computer and Internet Skills • Strong experience with Microsoft Office and Google Tools • Customer Support • Data Entry • Emails/Live Chat • Research • Troubleshooting/Technical Skills LEADERSHIP • Coaching skills • People Management Skills OTHERS • Fast Learner • Effective and Efficient • Works under pressure • Multitasking • Self-Motivated • Teamwork skills SUPPORT TEAM LEAD, VIDCRUITER (MARCH 2015 – APRIL 2023) • Overseeing and leading a team. • Conduct coaching sessions as well as training and developing the agents. • Managing tickets, responsible to resolve queries and providing technical support with issue resolution. • Researched and identified solutions to technical problems. • Generated reports to track performance and analyze trends. VIRTUAL ASSISTANT (SINCE 2014) • Providing professional administrative or technical assistance to clients, doing data entry projects, emails, web research, lead generation, product listing and several other services. • Utilizing Microsoft tools like Microsoft Word, Microsoft Excel and Google Tools for gathered data or specifically assigned task. Education Holy Angel University Bachelor of Science in Accountancy 2010 – 2011 Our Lady of Fatima University Bachelor of Science in Nursing 2007 – 2010 Angeles University Foundation Bachelor of Science in Nursing 2006 – 2007
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