Carl Kenneth Cuya

Batangas, Philippines--https://www.linkedin.com/in/carl-cuya/ Carl Kenneth Cuya SUMMARY Resourceful and results-driven Virtual Assistant with over 5 years of experience providing remote administrative, customer service, recruitment, and sales support to diverse businesses. Skilled in managing communication, calendars, inboxes, vendors, and CRMs with minimal supervision. Strong multitasker with a proactive mindset, excellent organizational skills, and a commitment to delivering high-quality service. Skills Administrative Support ●​ ●​ ●​ ●​ ●​ Calendar, inbox & file management CRM updates (HubSpot, Guesty) Task & vendor coordination (Asana, Slack, DialPad) Travel & booking arrangements Online guest check-ins & listing management Recruitment & HR ●​ ●​ ●​ ●​ ●​ Candidate sourcing (LinkedIn, job boards) Resume screening & interviews Applicant tracking & reporting Onboarding & documentation Recruitment marketing Customer Service ●​ ●​ ●​ ●​ Responding to inquiries (email, chat, phone) Managing service requests & dispatch Conflict resolution & review handling Hospitality & guest support Sales & Marketing ●​ ●​ ●​ ●​ ●​ Lead generation & cold calling Script optimization & client follow-up Email marketing (MailChimp) Social media content planning Canva design & visual branding Tools & Platforms ●​ ●​ ●​ ●​ CRM: HubSpot, Guesty Communication: Slack, Zoom, DialPad, WhatsApp Admin: Google Workspace, Asana, Notion Design: Canva EXPERIENCE Cyberbacker, Ogden Utah — Recruitment Executive / Team Leader August 2019 - Present ●​ ●​ ●​ ●​ Managed end-to-end recruitment, from sourcing to onboarding Created digital materials for hiring campaigns Tracked leads and analyzed recruitment funnel data Supervised a small team and improved sourcing strategies Develop strategies to increase lead generation for each job position.​ ​ Advantage Property Management Services, Pleasanton California - Recruitment Manager ●​ ●​ ●​ ●​ ●​ ●​ Sourced global talent through job boards, social media, and networks Conducted screenings and assessed candidate fit Managed ATS records and recruitment data Supported property management and vendor dispatch processes Improved hiring workflows and maintained a strong candidate pipeline Ensured a positive recruitment experience and long-term engagement Through this role, I gained in-depth knowledge of property management operations, maintenance vendor dispatching, and the specific skills required to excel in these areas. Additional Experiences Social Media Specialist (Cyberbacker)​ ●​ Schedule posts and manage responses to messages and comments. ●​ Develop content plans to drive engagement and promote online brand awareness. ●​ Design and create images or video content using software like Canva, Photoshop, Illustrator, etc. ●​ Manage email communications. Receptionist / Service Dispatcher (Airbnb, Booking.com, VRBO, Great Dwellings) ●​ Managed bookings, guest check-ins/outs, and customer service ●​ Handled vendor dispatch for maintenance & housekeeping ●​ Responded to guest reviews and tracked reservations Sales Development Representative ( Paw Care) ●​ Cold-called and followed up with leads for pet services ●​ Built appointment pipeline and tracked conversion rates ●​ Collaborated with grooming clinics and shared marketing assets Alorica, Lipa — Customer Service Representative September 2016 - April 2017 ●​ ●​ ●​ ●​ Respond to written inquiries from customers. Maintain and update customer information. Address customer service inquiries quickly and accurately. Oversee customer account inquiries and resolve service complaints. Atlantic Gulf & Pacific, San Roque Bauan — Safety Officer October 2015 - April 2016 ●​ ●​ ●​ ●​ ●​ ●​ Support the communication and promotion of occupational health initiatives. Review and update policies and measures according to legislation. Conduct incident investigations and risk assessments. Organize OHS training for employees and executives. Inspect premises and identify safety issues. Prepare reports on occurrences and provide statistical information to management. EDUCATION Batangas State University, Batangas City — Drafting Engineering Technology Bachelor of Science in Industrial Technology Trainings: ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Concierge and Recruitment Training Social Media Management Training Email Management Training Customer Service Training Virtual Receptionist Training Construction Occupational Safety and Health Training (COSH) International Safety and Health Training (IOSH) Shielded Metal Arc Welding Training (SMAW) Maintenance Coordination 101 Carl Kenneth Cuya