Carl Justyn Andre Cabada

CARL JUSTYN ANDRE CABADA Virtual Assistant and Customer Service Team Lead PERSONAL DETAILS EDUCATION Mobile: - Home Phone: - Email address:-Skype ID: live:cjcabada18 University of Mindanao PROFILE & OBJECTIVE EXPERIENCES I am a self-motivated person, competitive, enthusiastic, sociable and tech-savvy. I have taught myself the best ways of Digital Marketing and Social Media Management through the online courses. My goal is to provide excellent services to all my clients and apply all the best practices that I have acquired through my experiences. Besides learning Digital Marketing and Social Media Management, I also have a very strong experience when it comes to Customer Service and being a Virtual Assistant. Student Administrator (GenM) August 2019 - Present I believe that people are designed to continuously learn. I am a quick learner and always willing to be taught if there is anything new. That is why I am seeking a varied role to expand my skillset and grow professionally. Bachelor of Science in Accountancy (Undergraduate) 2014 - 2017 Manage Facebook weekly posting for Students. Look for strategies to make sure that there is community engagement in the group page. Review Student's profile to ensure that they are qualified to proceed to our marketplace. Administrate student's activities and ensure that our marketplace is fit for our business consumers. Extract reports from our system so we could properly monitor our KPIs and provide appropriate action plans. MORE EXPERIENCES Customer Service Team Lead (FabFitFun) Appointment Setter/Cold Caller (January 2018 - July 2019) (November 2016 - November 2017) Ensures high team performance by monitoring team metrics including satisfaction ratings, QA scores, attendance, contacts and more for a team. Daily tasks include answering questions, relaying information to the team and to upper management, problem-solving issues, floor walking and providing overall team support. Admin task like providing report on the progress/comparison of team scores. Handling member escalations through Zendesk and Intercom. Administers regular 1:1's to monitor/communicate performance, sideby-side coaching, and team coaching sessions to ensure the highest quality and understanding among team members Promotes culture, happiness, and work ethics among the team Personal Executive Assistant (February 2018 - February 2019) Schedule Management (Calendar) Personal research Managing Administrative team Booking flights, restaurant and hotel reservations Remind client about personal and work meetings Email Management Customer Service Representative (May 2017 - January 2018) Answering email, chat, and phone call inquiries/complaints through Zendesk and Intercom. Meet KPI and metrics provided by management. Call Random home owners and ask they are interested in selling their property. Assess the condition of the property. Set appointment for agents to contact the homeowner. Audio Transcription (Freelance) (April 2016 - December 2016) Transcribe audio files to use it as subtitles. Counter Salesman (April 2015 – March 2017) Writing invoices for customer's orders Answering walk-in customer inquiries Making sure that customer's are satisfied with my service. Warehouse Stockman Head (May 2014 – April 2015) Monitor personnel and make sure they do their task. Monitor stocks and make sure we have enough quantity. Send reports and orders invoice to purchasers. Warehouse Stockman (April 2013 - May 2014) Prepare customers order. Making sure that the warehouse is organized. DISC PERSONALITY APPLICATION AND TOOLS Microsoft Office Compliance 24% Dominance 46% Steadiness 15% Influence 15% Google Tools Communication Zendesk Social Media Tools Canva Intercom 0 OTHER TOOLS MS Office tools FB Ads FB Business manager HootSuite Planoly Canva Rocketium Lumen5 Asana Trello 1 2 3 4 5