Carl Gordon
Chief Technology Officer-•-
Cuyahoga Falls, Ohio United States
High-performing technology executive with proven success researching, compiling, and verifying data; developing and maintaining business processes, spreadsheets, and databases. Creating clear, concise presentations and recommendations for high level executives. Contributes to increasing productivity, accuracy, efficiency, accountability, profitability, and reducing costs. Lead teams completing projects within specifications, budgets, and deadlines by utilizing industry specific project management disciplines. Experience in the oversight of organizations technological direction including planning, implementing, and maintaining the best practices that align with all corporate functions. Ensure optimal technical operations by overseeing all aspects of IT, including system security/information management, corporate project management, application development, infrastructure management, data and cloud technology operations, among other areas. Directed key initiatives to support business objectives and requirements including corporate strategic plan structuring, identity management framework development, security system strategy, and negotiations.
Career Experience
Malco Products, Barberton
Chief Technology Officer (CTO)
September 2021 — Present
Steered the technological vision of the company while fostering innovation and collaboration across teams.
Led the successful integration of AI technologies, enhancing product capabilities and opening new revenue streams.
Provide strategic leadership and direction to the IT department, overseeing a team of 5 IT professionals and managing an annual budget of $2 million.
Develop and execute IT strategies aligned with organizational goals, driving digital transformation initiatives and technology road maps.
Successfully led the migration of on-premises infrastructure to cloud-based solutions, resulting in a 30% reduction in operational costs and improved scalability.
Implemented robust cybersecurity measures, including intrusion detection systems, regular vulnerability assessments, and employee training, resulting in a 100% decrease in security incidents.
Collaborated with cross-functional teams to identify and prioritize IT projects, ensuring on-time and on-budget delivery of critical initiatives.
Implemented ITIL best practices to streamline IT service management, resulting in a 60% improvement in incident resolution times.
Negotiated vendor contracts and managed vendor relationships to achieve cost savings and ensure quality service delivery.
Fostered a culture of innovation and continuous improvement, encouraging staff to pursue certifications and stay up-to-date with emerging technologies
Advanced Server Management Group, Cleveland Ohio
Managing Executive
May 2022 — October 2024
Deliver great client workforce solutions programs in compliance with its contract and SLAs and regularly communicate with clients building and strengthening relationships.
Strategize, develop, recommend, and implement Clients’ Account Plans.
Keep track of, triage and resolve customer complaints working with program and service delivery teams.
Communicate regularly with clients to ensure that all their needs are understood and addressed.
Deliver accurate timely performance reporting to clients.
Illustrate and incorporate an ongoing understanding of staffing, contingent workforce, and general human resources trends and any initiatives in this area.
Expand –in conjunction with the clients ---program scope. Meet annual revenue targets.
Work to ensure high adoption of programs and minimal change management issues.
Maintain strong relationships with the Supplier and Contingent Worker Community
Serve as first point of escalation to deal with serious Employee Relations matters involving the customer and /or Contingent Worker. Manage any problem escalation.
Develop and analyze reports, track, and report on performance. Isolate and solve problems.
Analyze financial and operational reports to Isolate issues & solve problems.
Keep abreast of workforce management solutions and human resources industries happenings.
RGC Composites , Cleveland
Vice President of Technology
October 2018 — November 2021
Oversaw the development and implementation of strategic technology initiatives, resulting in a 30% increase in operational efficiency.
Mentored a team of 50+ IT professionals, nurturing a high-performance culture.
Develop technical aspects of the company’s strategy to ensure alignment with business goals.
Technology staff management including managed service provider relations.
Played an important role in developing Rochling’s proprietary Siemens application architecture by identifying new opportunities and participating in proposal work that led to a sustainable revenue of more than $2 million per year.
Digital transformation of the shop and office technology
Migration to Office 365
3 Division migration to Business Central (MS Navision) ERP. Order to cash process management, documentation, and administration.
1 EDI Source, Solon, Ohio
Managing Executive
January 2018 — January 2019
Provide strategic advisory services specific to technology, data infrastructure, operations, investment, policy and regulation.
Managing and creating directional protocols surrounding system of record documentation and implementation strategies
ERP centric project planning and coordination. Go live and post implementation support planning and administration. Data integrity preparation, data migration and data security administration pre, during and post implementation
Overseeing multiple legacy system upgrades to new platforms
Developing corporate technology, marketing and client services strategies
Managed over 20 unique ERP migrations, implementations and upgrades. Deploy ERP to EDI integration disciplines for Epicor, QAD, IQMS, Infor, SAP, NetSuite, Exact Job Boss (These are the more common ERP interfaces)
Delta Systems, Streetsboro, Ohio
Director Of Information Technology
December 2014 — September 2018
Oversee the organization's technological direction including planning, implementing and maintaining the best practices that align with all corporate functions. Selection,
Implementation and administration of the ERP system (IQMS, MS Dynamics, Epicor) Ensure optimal technical operations by overseeing all aspects of IT, including system
security/information management, corporate project management, application development, infrastructure management, data and cloud technology operations, among other areas.
Led the design and implementation of the new warehouse application design and physical architecture of the multiple system interfaces which brought a performance improvement of 77% over the previous solution
Directed key initiatives to support business objectives and requirements including corporate strategic plan structuring, identity management framework development, security system strategy, and negotiations.
Signet Jewelers, Akron, Ohio
Director of Technology and Strategy
January 2001 — November 2014
Manage the operation and maintenance of a sophisticated dialing system, CRM (Sales Force), collection systems, work force management system and initiate new projects for the credit and IT departments.
Manage a team of computer support analyst and project coordinators, responsible for achieving a 97% system availability goal quarterly
Creating, auditing and distributing various reports and databases using multiple computer applications including Microsoft office applications, SAS, SQL logic, Crystal Reports, Fox Pro and Visual basic programming.
Monitor inbound, outbound and blended agent’s performance and devise strategies based on historic and real-time trends.
Troubleshoot current and potential system issues across all credit systems platforms (Predictive dialer, Collection system, CRM (Sales Force) and other hosted applications).
Education
Bachelor of Science in Computer Science
Salem International University, Salem, WV
Bachelor of Science in Business Administration/ Technology Management/Project Management Specialties
American Intercontinental University, Atlanta, GA
Juris Doctor
University Of Akron School Of Law, Akron, Ohio
CTO Program
Wharton Executive Education, Philadelphia, PA
Technical Proficiencies
Technology Vision & Strategy
Executive Leadership
Database Management
Cloud Computing
OS & Infrastructure
Coding Languages
Data Analytics
Project Management
Budgeting & Financial Management
Artificial Intelegence
ERP Technology
CRM
Ecommerce
