Carl Gerundiano

Carl Mar Gerundiano - -  Professional Strengths:  *   Ability to perform tasks independently as well as part of a team  *   Ability to handle multiple tasks and solve customer queries efficiently  *   Possess excellent customer service skills  *   Goal oriented and able to set goals as well as meet objectives Home-Based Experience: Debt Free 4 Life Appointment Setter March 2023 – Present *Booking appointments with advisors *Making outbound calls to determine if leads are qualified *Offer general administrative assistance as needed. Photo Booth International Appointment Setter February 2023 – March 2023 * Making outbound follow-up calls to prospects and qualifying them for next steps * Sending follow-up emails and texts to prospects. * Providing general information regarding our products and services * Scheduling showroom appointments * Customer Follow-up via call, email, text and chat SEGWIK Virtual Assistant June 2021 –January 2022  * Organizing and scheduling appointments with admin software * Plan meetings and take detailed minutes * Maintain contact lists EZ Home Inspection Software Admin Assistant & Software Support January 2021 – June 2021 * Answer software support questions * Review support tickets and assign them to the appropriate person * Answer sales questions and follow up on sales inquiries Smith Brothers Appliance Repair March 2018 – March 2020 Customer Support * Answering emails through Zendesk * Received and answered incoming calls * Help customers place/refund orders * Check with suppliers to estimate delivery time for orders We Buy Homes in USA January 2017 – December 2019 Appointment Setter / Data Entry  * Received inbound calls, mostly from people looking to sell us their house * Scheduled appointments for our acquisition’s manager based on the calls received for them to look at the house that the caller wants to sell * Prepared the information package that the acquisitions managers will use on the field at      the appointment * Documented all information in Google sheet as well as our online platform Homecare Consultants Unlimited Inc. August 2016 - January 2017 Virtual Assistant  * Provided complete report of weekly schedules and appointments * Organized fax and email reminder for patients and caregivers * Arranged schedules for patients and home-care providers Professional Experience:    Telstra International Philippines Inc. February 2015 - July 2016 Customer Support *   Processed payment information and other pertinent information, such as addresses and phone numbers. * Handled billing inquiries and disputes * Attracted potential customers by answering product and service questions and suggesting information about other products and services.   Teleperformance July 2014 - February 2015 Customer Service Representative Telstra   *   Solved customer queries and concerns in an efficient way *   Handled billing inquiries and disputes *   Informed customer of deals and promotions   Convergys Philippines February 2013 - November 2013 Technical Support Representative Time Warner Cable   * Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. * Processed call transactions using a computer and designated tracking software. * Made scheduled callbacks to customers where necessary   Transcom Asia January 2012-February 2013 Quality Assurance Specialist Comcast   * Performed regular audit monitoring and calibration sessions as agreed * Supported clients and company needs and requirements for Quality Improvement * Conducted quality talks with new hire agents Transcom Asia December 2011-January 2012 Temporary Quality Assurance Specialist Best Buy    *   Auditing calls given by the client daily  *   Understanding and supporting clients and company needs and requirements for Quality Improvement  *   Supported Team Leaders in setting improvement programs and action plans for CSRs   Transcom Asia October 2009-December 2011 Customer Service Representative  Sears PRS / Sears Direct  *   Assigned the tasks of receiving customer calls regarding requests for services and products;  *   Handled the responsibilities of serving customers in person and over the phone  *   Handled the responsibilities of troubleshooting products and services to meet customer satisfaction   Dunkin Donuts July 2003-July 2006 Acting Shift Leader / Crew  * Ensures that the shift runs smoothly according to plan  * Appoints staff to maintain the storefront appearance  * Counted the cash register sales both at the beginning and the end of each shift