Carl Geazon Navarro

CARL GEAZON AYROSO NAVARRO CUSTOMER SERVICE REPRESENTATIVE FREELANCER PROFILE Dedicated and highly experienced Customer Service Representative with over 5 years of diverse experience in providing exceptional support to clients across various industries. Proven track record of resolving complex customer inquiries and issues with patience and professionalism, ensuring high levels of customer satisfaction. Strong communication skills, adept at building rapport and trust with clients, while effectively managing multiple tasks in fast-paced environments. Proficient in utilizing CRM software and various communication tools to enhance customer interactions and streamline processes. ---028 Brgy. Ventenilla Paniqui, Tarlac Philippines. 2307 SKILLS WORK EXPERIENCE Personalisation FREELANCING Resiliency Collaboration MINDY Support Supporting subscribers (IOS and ANDROID user) in different countries through email and chat. Health and fitness mobile applications troubleshooting. Retention and Billing. Promo code activation. Ambition Oral and Written Communication Intuition CONTINUUM GLOBAL SOLUTIONS SUPPORT EXPERTISE Enhanced customer satisfaction by promptly addressing concerns and providing accurate information's such as Prescription coverages, Copays, Tier Level, Prior Authorizations, Formulary exceptions and Extra help via SSA. Appointment Setting support to Pharmacies and Providers office. Maintain detailed records of customer interactions, ensuring proper follow-up and securing members information following the HIPPA. Handled billing and copayment issues following guidelines and resolving disputes properly. Provide Coverages for Part D Prescriptions, Vaccines and Diabetic Supplies. Data Entry Inbound and Outbound calling Chat and Email handling Retention Billing and Technical Service EDUCATION Healthcare Account- CVS Pharmacy Vaccination Drive (Project based) 2016 TESDA National Certification ll •Completed Food and Beverages Services • Bartendering 2015 URSMONTALBAN RIZALPhil. BachelorofScience: Business Administration •Major in Marketing •Completed 2 years SAN ISIDRO NHS. Phil. LANGUAGES English Provide appointment setting support and solved problems with products and services by providing customers with technical support for CVS Apps and Websites. Maintained a high level of product knowledge, providing accurate information to customers. Providing direction and walk through via CVS app and websites for vaccine appointments and schedules. TELETECH 2014 2009 SUTHERLAND Korean August 2019 - December 2019 Account-AT&T Direct TV (Project based) Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions. Developed strong relationships with clients through attentive listening and empathetic understanding of their needs. CONVERGYS Tagalog March 2021 - August 2021 Account-T Mobile (Project based) Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Responded to customer calls and emails to answer questions about products and services. Provide tracking support for between the courier, logistics and customer. •High School Diploma: •General Studies Ferraris Elem. School Sara Iloilo Phil. •Primary School January 2022- June 2024 Healthcare Account- Aetna/CVS Medicare Customer Intake GCATI SanMateo RizalPhil. July 2024- February 2025 July 2016 - September 2017 Account- SiriusXM Sattelite Radio Subscription activation and upselling. Provide technical and billing support. Promoted to a Retention and Cancellation specialist.