Cariza Dio

 CARIZA M. DIO Mobile :- Email:-Address: Ph. 2, Block 11, Lot 18 Greenville Homes Sahud Ulan Tanza,Cavite Objective To have a job that suits my knowledge and capacities. And to be part in an organization that will provide maximum professionalism and personal growth. Work Experience Green Cirle Realty Sales Inc. September 7, 2019 up to present Real Estate Salesperson /Social Media Manager/Marketer To help the middle-and-above-middle-income earners acquire affordable quality homes for their families Trained to create campaigns on Social Media platforms including Facebook and Instagram. Manage social media planning for execution of marketing strategies. Implement marketing and promotion tactics that will lead to social media growths and traffic from social media posts. Monitor online presence of company's brand. Can assist marketing team with developing and implementing social media strategies. Utilized social media analytics tools Plan and execute social media campaigns - Measure the effectiveness of said campaigns West Contact Services / Alorica Philippines, Inc. 5F Alphaland Southgate Tower 2258 Chino Roces Avenue corner EDSA (Pasong Tamo Extension) Makati City, Philippines 1232 June 25, 2012 up to present Customer Service Representative ( AT&T NSC (B2B) ) Assist customer who needs help about transferring of billing responsibility from business to business/ business to a personal account. Solve business problem, provide excellent customer service and meet sales goals. Technical Support Representative ( COMCAST ) Responsible for assisting consumers with technical concerns about their internet connection, wireless connection problem. Troubleshoot land line phone problem. Troubleshoot email issue (email client and web base ) Provide total resolution by upselling product and services Maintaining high-quality customer service and professionalism at all times. Dealing directly with customers and employees who have technical problems with our software, recommending and performing corrective actions. Doing callbacks in regards to sales inquiries and technical issues. Issuing refund, credits and processing payments. Providing self service option so that customers can attempt to fix their problems themselves. SUTHERLAND Global Services 25th floor, Export Bank Drive cor. Chino Roces Avenue. Makati City - ext 3600 /May 9, 2011 - June 12, 2012 Consultant, Email and Chat Support Representative ( AVG ) Supports North Americans, Canadian and UK customers Email/Chat Response handling with customer sales/product inquiries, disputes, order processing, data update and consolidation, escalation and documentation. Demonstrates technical selling skills and product knowledge to be able to close a sale and provide the best resolution. STREAM International Global Services Philippines (SYMANTEC Nortonlive) 15/22 F PBCOM Tower 6795 Ayala Avenue Cor. V.A Rufino St. Makati (02) - / Aug. 02, 2010 – Mar. 04, 2011 Technical/Customer Sales Professional 1 Supports North Americans and Canadian customers with technical concern about Norton. Refer customers with technical issues like unable to download/ install or having compatibility issues to the Premium Service Department to make a sale. Provides Technical Support over the phone for customers that agreed to pay for the Premium Services but unable to connect to the internet due to Virus Infection. TELEPERFORMANCE Inc. (DELL XPS) 2nd Flr, North Parking Building, Mall of Asia, Pasay City - May 25, 2009 – May 11, 2010 Technical Support Representative Supports North Americans and Canadian DELL XPS and premium customers with technical concerns. Responsible for assisting consumers with technical concerns both hardware and software. Installation and configuration of hardware, operating systems and applications Delivers total solution by providing excellent customer experience and up selling. P. IMES Corporation Phase IV, Block 16, CEZ, Rosario, Cavite, Philippines - local 5636 Manufacture of Plastic LG (Light guide) for TFT LCD production. Automotive Plastic Parts Injection (2nd Tier) for GM, Ford, Toyota, Nissan, Honda cars. Sep. 20, 1995 to Mar 17, 2009 Position: Production Trainer / Clerk (MPM BU - Mfg. Dept.) Responsible for training and orientation of newly hired employees regarding process of Plastic Injection Machine. In charge of preparing monthly and daily production report summary. Responsible in encoding, filing, updating and controlling ISO/TS/EMS/OHSAS documents. Education Tertiary Name of School : AMA (CLC) Rosario, Cavite Course : Computer System Design and Programming Date Graduated : April 30, 2000 Trainings: Course : SOCIAL MEDIA MANAGEMENT Elevate Tutoring PH Mar 17-20, 2020 Seminars Attended: Product Training for AT&T NSC (B2B) (Jan. 21, 2019 to Mar. 16, 2019 ) Alorica Philippines, Inc. Product Training for Comcast (June 12, 2012 – July 2012 ) West Contact Services Product Training for AVG (Mar 21 – 13, 2011) Sutherland Global Services Product Training on selling skills for SYMANTEC Nortonlive live services for Inbound sales ( August 2 -13, 2010) Stream Global Services Product Training on DELL XPS Computer May 25, 2009 – July 17, 2009 Teleperformance Key Skills : Proficient in using Microsoft office application and has knowledge of online research Social Media Management Social Media Campaigns Paid Social Media Advertising Excellent Communication Marketing Analytics Ad creative Excellent Customer Skills Character References Faustina Parma – Elevate Tutoring Coach Josephues Lopez – Manager /Alorica Jremly Amortizado - Manager / West Contact Services / Alorica Philippines, Inc. Mosuela Lee – Supervisor / Sutherland Global Services (AVG) – Roberto Dimayuga – Manager Teleperformance Alfredo Garcia – Manager P. Imes Corp. – Cariza M. Dio