Carissa Epino

CARISSA JOYCE ALBIOR EPINO Bldg 5 Unit A5 GK Manulife Village, Putatan, Muntinlupa City - |-HIGHLIGHTS - An experienced pharmacy major, knowledgeable about quality inspection, evaluates products to ensure if they are free form defects and meet the quality standards. - High-energy, dependable individual focused on continued professional development. - Demonstrates strong attention to detail and have analytical and problem-solving abilities. EDUCATION Bachelor of Science in Pharmacy UPH-Dr. Jose G. Tamayo Medical University June 2015 - May 2020 WORK EXPERIENCES • Sales Associate (Eastern Communication, May-July 2018) - Contacting and communicating with customers to identify needs. - Build rapport with customers to build a base of referrals to establish robust customer network. - Promotes company products and services through excellent customer service. • CSR/Loan originator (ARB Calls Facilities, June-December 2019) - Delivered prepared scripts to provide loan processing and servicing information of our company through potential clients. • QA Control/QA Analyst (Phils Global Vision Manufacturing Inc., October 2020-April 2022) - Served as a key member of the manufacturing team to ensure that the product quality we manufacture upholds and meets industry standard and customer satisfaction. - Responsible in examining and testing product quality through Physicochemical testing. • Pharmacy Assistant (Medical Center Muntinlupa, January-August 2023) - Experienced in ordering, filling, and dispensing medications under the supervision of a licensed pharmacist. - Maintained accurate patient records, medication dosing information, and direction for use. - Contacted physicians and patients regarding medication dosage, potential side effects, and drug interactions. • CSR/E-commerce Retention Chat Specialist (Ibex Global Solutions, September 13, 2023- September 30, 2024) - Communicating with customers through chat. - Developing strategies to keep the customer as per established company procedures and policies. - Educating customer about the benefits they can maximize and what are their potential money saved on having the membership. PERSONAL BACKGROUND The ability to analyze complex technical information, Detailed Oriented and Excellent Problem Solver REFERENCES Mrs. Analiza R. Malalay, RPh, MSPharm Dean, College of Pharmacy University of Perpetual Help System Laguna Vincent Cabatbat Supervisor — Operations - I hereby affirm that the above information is true and correct to the best of my knowledge. CARISSA JOYCE ALBIOR EPINO