Caren Prehm Gamboa

CAREN PREHM AVILA GAMBOA- SKILLS AND SOFTWARE/TECHNOLOGY: ● Customer Relations ● Excellent in verbal and written communication. ● Skype, Zoom, Slack, and other communication tools. ● eBay and Amazon, Shopify. ● Zendesk, Microsoft technology, Google drives, and other Cloud technology. PROFESSIONAL EXPERIENCE: Trios College and Eastern College 2023- Oct 31, 2024 | Administrative Assistant ● Schedule appointments and maintain calendars ● Schedule and coordinate meetings ● Collate and distribute mail ● Answer phones ● Write and edit communications, from letters to reports and instructional documents Vision Path (Hubble Contacts- |RX Verification Specialist RX | Customer and Email Support Specialist ● Shopify Customer Account Specialist ● Updating customer info, canceling orders, and refunding to Shopify. ● Verify the customer order through their RX. ● Reach out to the doctor's clinic for patient RX verification ● Email Support using the Zendesk tool ● Develop leadership skills and provide internal training for new hires and co-employee. ● Manages internal tickets, issues, concerns, and for development. Office Billing Analyst | Fort Health- ● Verify and ensure accuracy of patient and visit information, including ICD-10 and CPT codes. ● Prepare and submit claims to respective insurance portals, conduct insurance verification Datasoftlogic Corporation (Davao- |Customer Service Technical Support| Software Trainer ● Provide Training to healthcare client managers and staff. ● Assist in installing software and troubleshooting issues. ● Conducts webinars, assesses the trainees' training requirements, and prepares helpful courses and teaching material.