CAREN JOY ALSONADO GOMEZ
Purok Bautista, Tubod,
Iligan City 9200
Philippines-
WORK EXPERIENCES
April 2015 – January 2021
Duties & Responsibilities:
October 2013 – April 2015
Duties & Responsibilities:
Senior Executive / Process Trainer
Wipro BPS
Cebu City, Philippines
● Develop and deliver training modules under
specified timelines
● Manage training class and interdepartmental
communication and coordination
● Understand the process training for one or more
verticals
● Manage databases –
batch list, scores of agents,
etc.
● Assess performance of trainees and check tests
● Interact with clients
● Document training modules, etc.
● Mentor trainees effectively
● Keep oneself and ensures one’s team is updated,
aware of, and compliant to all company policies
and procedures which include Information Security
Management Systems
● Ensures that all company information which
includes customer information are kept confidential
and secured
Customer Service Representative
Wipro BPS
Cebu City, Philippines
● As part of the General Back Office Team, handle
customer concerns pertaining to their post
purchases through email or call
● As a Code Master, generate game codes for
customers who did not receive an email by the time
the game was released and answer gaming forums
● As a S
ubject Matter Expert (SME), handle a team
like a Team Leader and perform all admin tasks
● As a S
ubject Matter Expert –
Trainer, train
temporary new-hires for the holiday ramp
October 2012 – January 2013
Duties & Responsibilities:
June 2010 – February 2012
Duties & Responsibilities:
April 2010 – June 2010
Duties & Responsibilities:
May 2009 – January 2010
Duties & Responsibilities:
Junior Advisor / Virtual Assistant
Midnight Blue Investments LLC
Minnesota
● Post 100 ads on Craigslist everyday and reply to
emails
Content Writer / Affiliate Marketer
Chisholm Company
Melbourne, Australia
● Write blogs about the different products of the
affiliate partner
● Build WordPress sites from a hosting site with
cPanel and install different plugins and other
important files via FTP client
SSTP Trainee (Social Security Training System
Program)
Social Security System (SSS)
Tibanga, Iligan City
● Handle membership, account verification, ID and
loan processing and data encoding
Service Crew (Counter Back – up / Senior Cashier)
Alrose Foods Corporation (Jollibee)
Corner Aguinaldo and Roxas Sts., Iligan City
● As a C
ounter Back-up, assemble/dismantle Taylor
and Crathco machines before and after use
● Backup brownies, maple and butter, pineapple
juice, iced tea and vanilla mix
● Prepare and refill the condiments of sundaes, ice
craze, frost and swirly bitz
● Assist the cashiers in serving the customer’s orders
● Monitor the holding time and shelf-life of the
assigned products
● As a Senior Cashier, handle and monitor the
money of the cashiers, answer telephone calls and
other admin tasks
EDUCATIONAL BACKGROUND
COLLEGE
Mindanao State University – Iligan Institute of Technology
Bonifacio Avenue, Tibanga, Iligan City
COURSE
YEAR GRADUATED
Bachelor of Science in Industrial Education Major in Food Technology
2011
HIGHSCHOOL
Iligan City National High School
Mahayahay, Iligan City
YEAR GRADUATED
2005
ELEMENTARY
Corpus Christi Parochial School of Iligan
Celdran Village, Tubod, Iligan City
YEAR GRADUATED
2
001
TRAININGS AND SEMINARS ATTENDED
● Leadership Skills (Magic of Trust)
June 22, 2018 at Wipro BPS, Cebu City
● Influential Leadership
March 8, 2018 at Wipro BPS, Cebu City
● Competency Based Interviewing
February 1, 2018 at Wipro BPS, Cebu City
● Essential Facilitation Skills
August 18, 2017 at Wipro BPS, Cebu City
● Facilitation Skills Training
August 8, 2017 at Wipro BPS, Cebu City
● Communicating with Impact
July 15, 2017 at Wipro BPS, Cebu City
● Trainers Skill Program
March 30, 2016 at Wipro BPS, Cebu City
● Pre – Service Training of Student Teachers
January 12-13, 2010 at Iligan Capitol College, Iligan City
● Seminar – Workshop on Hotel and Restaurant Services
May 4, 2008 at Maria Cristina Hotel, Iligan City
● Strategic Planning Conference of the College of Education – Executive Council A.Y.
2007 – 2008
October 17, 2007 at the College of Education, MSU-IIT, Iligan City
● Nutrition Month Celebration – Cooking Demonstration
July 27, 2007 at the College of Education, MSU-IIT, Iligan City
● Seminar – Workshop on Lesson Planning and Grading System
July 19, 2006 at MSU-IIT Gym, Iligan City
● Seminar on Population Education
January 21, 2006 at the College of Arts and Social Sciences, MSU-IIT, Iligan City
● Seminar – Workshop on Enhancing Multiple Intelligence
July 18, 2005 at MSU-IIT Gym, Iligan City
ATTAINMENT
● I am a certified Best Buy Trainer across all sites
● I am one of the EDI (Employee Driven Intelligence) Champions across all Best Buy sites
● I am a Household Head of Singles for Christ (SFC)
QUALITIES
●
●
●
●
●
●
Fast learner and willing to be trained
Can work under minimum supervision
Commitment to the service
Friendly and can work well in team
Honest and reliable
Able to handle good communication with other people
SKILLS
COMPUTER
Computer literate in MS Word, Excel and PowerPoint, Adobe
Photoshop
LANGUAGES
Speaks and writes in English, Filipino and Cebuano
OTHERS
Baking, Cooking, Food Preservation, Wordpress, cPanel, Affiliate
Marketing, Content Writing, Data Entry, Blog Commenting
RESEARCHES AND PROJECTS DONE
Fourth Year Thesis
Utilization of Carrot and Pineapple into Jam
Third Year Thesis
Utilization of Carrot into Chips
Second Year Proposal
Utilization of Sweet Potato into Balls
PERSONAL DATA
AGE
GENDER
DATE OF BIRTH
PLACE OF BIRTH
CITIZENSHIP
CIVIL STATUS
RELIGION
HEIGHT
WEIGHT
NAME OF FATHER
NAME OF MOTHER
HOME ADDRESS
RECENT ADDRESS
: 32
: Female
: October 1, 1988
: Iligan City
: Filipino
: Single
: Roman Catholic
: 5’3”
: 75 kg
: Erwin V. Gomez
OCCUPATION : Mechanic
: Susan C. Alsonado
OCCUPATION : Housewife
: Purok Bautista, Tubod, Iligan City
: Highway 77, Talamban, Cebu City
REFERENCES
Ms. Asher Alcoreza
Talent Transformation Deputy Manager
Wipro BPS
(032) 230 – 1000
-
Mr. Dexter G. Gabica
Best Buy Operations Manager
Wipro BPS
(032) 230 – 1000
-
Ms. Loelamie S. Oliveros
P1 Customer Service Representative
JPMorgan Chase & Co.
-
Mr. Chris May
Employer
Midnight Blue Investments LLC-Ms. Donna Chisholm
Employer
Chisholm Company
-
Ms. Cheryl V. Jariol
Officer-in-Charge
Social Security System (SSS)
(063) 221 – 6179
Mr. Kent L. Quijano
Store Manager (Aguinaldo Branch)
Alrose Foods Corporation
(063) 223 – 8968
