CAREN ESQUIVEL
Virtual Assistant
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Rizal, Philippines 1870
ABOUT ME
Detail-oriented and resourceful professional with a background as a Corporate Events Coordinator,
bringing proven expertise in calendar management, email administration, scheduling, and client
support. Skilled in multitasking across administrative functions, problem-solving under pressure, and
streamlining workflows to enhance efficiency. Adept at managing communications, coordinating
logistics, and providing high-level support to executives and teams. Seeking to leverage organizational
skills and proactive approach as a Virtual Assistant to deliver exceptional administrative and operational
support for busy professionals and businesses.
PROFESSIONAL EXPERIENCE
Oct 2024 - Jun 2025
American Express
Jun 2022 - Sep 2024
American Express
Jan 2020 - May 2022
IBM
Events Coordinator
Coordinated and executed over 500+ corporate events annually, overseeing venue
bookings, reservations, and vendor management, ensuring seamless operations.
Planned, organized, and executed small to large-scale internal events for over 4,000+ AMEX
colleagues, driving high participation and positive feedback through post-event survey.
Managed executive calendars and scheduled 30+ meetings per month, improving time
efficiency and preventing scheduling conflicts.
Handled high-volume email correspondence, consistently responding within 24 hours and
prioritizing tasks to streamline communication flow.
Delivered client-facing support through direct interactions, strengthening relationship
management, achieving a 95% satisfaction rating based on feedback and repeat
engagements.
Multitasked across administrative functions such as document preparation, data entry,
reporting, and other office tasks.
Resolved unexpected issues under tight deadlines, reducing disruptions and ensuring 100%
on-time event execution.
Workplace Experience Coordinator
Recognized as ka-AMEX Everyday Hero for successfully handling events and taking care of
AMEX colleague requirements.
Delivered personalized, hands-on support to employees, ensuring consistently high
workplace satisfaction and enhancing overall client service skills.
Streamlined meeting room bookings and reservations, improving scheduling efficiency and
reducing conflicts, showcasing strong calendar management abilities.
Managed and prioritized email communications, addressing 95% of workplace requests
within the same business day, demonstrating responsiveness and organizational efficiency.
Coordinated daily administrative tasks, ensuring smooth office operations and
strengthening multitasking capabilities.
Facilities Coordinator
Created and assigned work orders to technicians, subcontractors, and vendors while
coordinating communications and assisting management in resolving issues efficiently.
Verified all weekend activities based on the 52-week planner and relayed updates to GRE,
ensuring accurate scheduling and timely implementation by responsible teams.
Responded promptly to client inquiries and concerns, delivering timely, high-quality service
that consistently achieved 100% customer satisfaction.
SKILLS
Project & Event Management
Budget Planning &
Conflict Resolution &
Vendor & Partner Management
Resource Allocation
Problem-Solving
Stakeholder Engagement &
Time Management &
Customer Experience &
Communication
Multitasking
Client Satisfaction
TOOLS PROFICIENCY
Slack
Webex Meet
One-Drive
Zoom
Google Meet
Microsoft Excel
Canva
Google Mail
Microsoft Word
Teams
Google Docs
Microsoft OneNote
ChatGPT
Google Sheet
Microsoft PowerPoint
EDUCATION
2015 - 2019
Bachelor of Science in Tourism Management
Philippine Women’s
Major in Tourism Management, Hospitality and Customer Service
University
SEMINAR ATTENDED
2023
Effective Communication towards Excellent Service to Client
CBRE GWS IFM Phils - Makati City, Philippines
2023
Food Safety Training
Sodexo Philippines - Taguig, Philippines
2022
First Aid Training – Occupational First Aid and Basic Life Support
Synerquest Management Consultancy Services Inc. - Taguig, Philippines
2019
Labor Education Seminar
Philippine Women’s University - Calamba Laguna, Philippines
2018
MIAA Security Awareness Seminar, Work Labor Etiquette,
Actual Corporate Exposure
Sodexo Philippines - Taguig, Philippines
2016
Personality Development
Philippine Women’s University - Calamba Laguna, Philippines
2015
Hospitality and Customer Service
Manila Grand Opera Hotel - Manila, Philippines
ON-THE-JOB EXPERIENCE
2018
Cargo Agent & Airport Staff
Sky Aviation Learning Center Inc. - Pasay, Philippines
2018
Travel Agency Management
Southern Sky Travel and Tours - Laguna, Philippines
2018
Receptionist/Front Officer
Mont Wind Hotel - Tagaytay, Philippines
2017
Events Management & Tour Guide Services
National Park Development Committee - Manila, Philippines