Caren Cailo Esquivel

CAREN ESQUIVEL Virtual Assistant - - Rizal, Philippines 1870 ABOUT ME Detail-oriented and resourceful professional with a background as a Corporate Events Coordinator, bringing proven expertise in calendar management, email administration, scheduling, and client support. Skilled in multitasking across administrative functions, problem-solving under pressure, and streamlining workflows to enhance efficiency. Adept at managing communications, coordinating logistics, and providing high-level support to executives and teams. Seeking to leverage organizational skills and proactive approach as a Virtual Assistant to deliver exceptional administrative and operational support for busy professionals and businesses. PROFESSIONAL EXPERIENCE Oct 2024 - Jun 2025 American Express Jun 2022 - Sep 2024 American Express Jan 2020 - May 2022 IBM Events Coordinator Coordinated and executed over 500+ corporate events annually, overseeing venue bookings, reservations, and vendor management, ensuring seamless operations. Planned, organized, and executed small to large-scale internal events for over 4,000+ AMEX colleagues, driving high participation and positive feedback through post-event survey. Managed executive calendars and scheduled 30+ meetings per month, improving time efficiency and preventing scheduling conflicts. Handled high-volume email correspondence, consistently responding within 24 hours and prioritizing tasks to streamline communication flow. Delivered client-facing support through direct interactions, strengthening relationship management, achieving a 95% satisfaction rating based on feedback and repeat engagements. Multitasked across administrative functions such as document preparation, data entry, reporting, and other office tasks. Resolved unexpected issues under tight deadlines, reducing disruptions and ensuring 100% on-time event execution. Workplace Experience Coordinator Recognized as ka-AMEX Everyday Hero for successfully handling events and taking care of AMEX colleague requirements. Delivered personalized, hands-on support to employees, ensuring consistently high workplace satisfaction and enhancing overall client service skills. Streamlined meeting room bookings and reservations, improving scheduling efficiency and reducing conflicts, showcasing strong calendar management abilities. Managed and prioritized email communications, addressing 95% of workplace requests within the same business day, demonstrating responsiveness and organizational efficiency. Coordinated daily administrative tasks, ensuring smooth office operations and strengthening multitasking capabilities. Facilities Coordinator Created and assigned work orders to technicians, subcontractors, and vendors while coordinating communications and assisting management in resolving issues efficiently. Verified all weekend activities based on the 52-week planner and relayed updates to GRE, ensuring accurate scheduling and timely implementation by responsible teams. Responded promptly to client inquiries and concerns, delivering timely, high-quality service that consistently achieved 100% customer satisfaction. SKILLS Project & Event Management Budget Planning & Conflict Resolution & Vendor & Partner Management Resource Allocation Problem-Solving Stakeholder Engagement & Time Management & Customer Experience & Communication Multitasking Client Satisfaction TOOLS PROFICIENCY Slack Webex Meet One-Drive Zoom Google Meet Microsoft Excel Canva Google Mail Microsoft Word Teams Google Docs Microsoft OneNote ChatGPT Google Sheet Microsoft PowerPoint EDUCATION 2015 - 2019 Bachelor of Science in Tourism Management Philippine Women’s Major in Tourism Management, Hospitality and Customer Service University SEMINAR ATTENDED 2023 Effective Communication towards Excellent Service to Client CBRE GWS IFM Phils - Makati City, Philippines 2023 Food Safety Training Sodexo Philippines - Taguig, Philippines 2022 First Aid Training – Occupational First Aid and Basic Life Support Synerquest Management Consultancy Services Inc. - Taguig, Philippines 2019 Labor Education Seminar Philippine Women’s University - Calamba Laguna, Philippines 2018 MIAA Security Awareness Seminar, Work Labor Etiquette, Actual Corporate Exposure Sodexo Philippines - Taguig, Philippines 2016 Personality Development Philippine Women’s University - Calamba Laguna, Philippines 2015 Hospitality and Customer Service Manila Grand Opera Hotel - Manila, Philippines ON-THE-JOB EXPERIENCE 2018 Cargo Agent & Airport Staff Sky Aviation Learning Center Inc. - Pasay, Philippines 2018 Travel Agency Management Southern Sky Travel and Tours - Laguna, Philippines 2018 Receptionist/Front Officer Mont Wind Hotel - Tagaytay, Philippines 2017 Events Management & Tour Guide Services National Park Development Committee - Manila, Philippines