CARAH MARTINEZ
BUSINESS VIRTUAL ASSISTANT--Pasig City, Metro Manila, PH
SKILLS
ACADEMIC BACKGROUND
Data Collection and Data Entry
Data and File Management
Customer Support - Email and Chat
Lead Generation
Appointment Setting
Marketing and Content Creation
UNIVERSITY OF PHILIPPINES
2013 - 2017
BACHELOR OF SCIENCE IN STATISTICS
CAREER HISTORY
UNIT MANAGER
PRU LIFE UK
LICENSED FINANCIAL CONSULTANT
2022 to Present
Recruited, trained, and mentored financial
consultants to achieve sales targets
Monitored team progress, provided coaching,
and implemented strategies for improvement
FRONT OFFICE ASSOCIATE
HILTON MANILA
Microsoft Office
Google Workspace
Canva
Zoom, and Skype
Capcut and Lightroom
2018 to Present
Assessed client needs and provided solutions
Developed and maintained a portfolio of
clients through prospecting and referrals
Marketing and lead generation for sales
Appointment setting, calendar management,
and tracking of clients’ accounts
FRAUD ANALYST
2020
Provided customer service by addressing guest
inquiries, concerns, and requests
Maintained accurate records of guest
information, transactions, and any special
requests or notes
TOOLS AND SOFTWARES:
SSOFTWARES
PRU LIFE UK
HOME CREDIT PHILIPPINES
2017 to 2018
Created and automated monitoring reports of
different data
Presented risk analysis results with action steps
to other departments for risk improvement
