Cara Erika B. Mortillero

CARA ERIKA B. MORTILLERO PROJECT MANAGER/ BUSINESS WRITER/CUSTOMER SERVICE REP PERSONAL PROFILE WORK HISTORY I'm an experienced project manager, business writer and Project Manager customer service representative MIGRATION BUSINESS SERVICES with technical expertise and strong JUNE2018 TO PRESENT leadership skills. - Manages and trains a team of business writers - Works as the Lead Reviewer of the team while working as the project manager. HIGHLIGHTED SKILLS - Strong Leadership Skills - Decision-making Skills All reports are carefully reviewed thrice before being submitted to the client to ensure the quality of reports - Contacts clients about projects by emailing and calling - Works closely with the Managing Director of the company to discuss about ongoing projects and future plans - Service and Support - Strong Work Ethic - Conflict Resolution - Excellent Communication Skills - Great Attention to Detail Business Writer MIGRATION BUSINESS SERVICES JANUARY 2018 TO JUNE 2018 - Troubleshooting Skills - Writes business plans and other reports required for visa applications in Australia, United States and United Kingdom CONTACT INFORMATION -Collaborates with a team of business writers about business proposal for clients ***Promoted to the Project Manager position after being employed as a Business Writer for six months in the same company.*** Cell: - Email:-Address: 113 Scion Subdivision, Banilad Bacong, Negros Oriental 6216, Philippines Customer Service Representative QUALFON PHILIPPINES, INC. (DUMAGUETE) DECEMBER 2010 TO APRIL 2012 MY REFERENCES - Accepts inbound technical calls for customers who need help in fixing their cell Guirlyn Vendiola Kilat - Accepts orders for new cellphones Marketing and Administration Officer -Answers inquiries about the phone company - - Diagnoses and resolves technical issues with the cellphone account of the phones customer Larry Vendiola -Manipulates customer-based system that aids in resolving the issue Writer -Awarded as top 30 agent in the entire site on March 2011 - -Graded 100 in Quality Assessment CERTIFICATIONS Silliman University, Dumaguete City School of Agro-Industrial and Technical Education CONTACT CENTER SERVICES NC11, JULY2019 - Duration of training is 144 hours - Completed the competency requirements pursuant to the standards prescribed by the Technical Education and Skills Development Authority (TESDA) Dumaguete Christian Technical School Inc., Dumaguete City BREAD AND PASTRY PRODUCTION NC11, AUGUST2015 - Duration of training is 141 hours - Completed the competency requirements under the Philippines TVET Competency Assessment and Certification System - National Certificate from Technical Education and Skills Development Authority (TESDA) PREVIOUS EDUCATION Silliman University, Dumaguete City BACHELOR OF MASS COMUNICATION, CLASS OF 2021 Major subjects include: Development Communication, Radio Broadcasting, News Writing, News Editing and Production, News Reporting, Feature Writing, Opinion Writing, Literature, TV Production, Environmental Journalism, Introduction to Communication Research, Principles of Advertising and Public Relations. Thesis title: Shaping of Netizens' Political Views Through Propaganda in Social Media: Focus on the Philippines Negros Oriental High School, Dumaguete City HIGH SCHOOL DIPLOMA, CLASS OF 2009 West City Elementary School, Dumaguete City ELEMENTARY SCHOOL DIPLOMA, CLASS OF 2005