Candy Layne

CANDY L. LAYNE Las Vegas, Nevada 89118 Email:- SUMMARY OF QUALIFICATIONS: A proven office professional with 10+ years of office/ admin related and customer service experience. Specific technical background in supply chain administration, remote inventory, office software, multiple phone lines, data entry and general office/ admin procedures. I also have additional skills in conference services and sales with a strong emphasis on customer satisfaction. Works well with other personnel individually or as a team player. A veteran’s spouse used to dealing with hectic and changing schedules/ locations. I also thrive in change and upkeep of deadlines in an organized and fastidious nature. WORK HISTORY: Grand Pacific Resorts Call Center (03/2017 to 06/2017) Answer all incoming customer service calls from timeshare owners and provide customer service by answering any questions and assisting them in their use of their ownership. Book timeshare use weeks in SPI database system and log all calls in Salesforce database. Send and receive emails to further assist customers and answer inquiries. Assist in nightly rentals in Resortime and book single or multiple night condo or hotel stays. Guide owners in utilizing Grand Pacific resort’s exchange website and assist with depositing and exchanging use weeks. Resolve any issues in cases assigned in Salesforce as well as over phone and email. San Diego Imaging (06/2016 to 12/2016) Greet and check patients for exams and accurately obtain all insurance and demographic information. Ensure all paperwork is completed fully. Scan all paperwork to patient’s chart (i.e. insurance care, doctor’s order and demographics) Answer all administrative calls. Communicate pertinent information to patient regarding exam and wait time. Print and supply schedules for all employees and physicians when needed. Contact physicians’ offices regarding any pertinent information that is needed. Verify any insurance eligibility as needed. Contact patients to confirm appointments or make any necessary changes. Various other administrative duties and projects as assigned. Wyndham Vacation Ownership (9/2014 to 12/2015) Assist the field marketing team in the proper booking and scheduling of their sales tours Serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales line Administrative support to the marketing team and managers Work with marketing department to improve service delivery, data tracking and reporting Run daily and weekly reports to keep track of the agents Leader Board and sales Tour reception as well as the various reports and tasks needed. General office and clerical type of duties Use of CRS, ACS, Oracle, Sharepoint. PeopleSoft and Hyperion for reporting purposes. Project management of bringing a department in-house and managing corporate marketing packages. Invoicing of vendors and orders for marketing department TV Show Productions (06/2008 to 06/2010) Appointment setter later trained to be call center supervisor. Excelled in customer service and retention with home builders for the show. Top appointment setter and had the highest closed contracts for the business. Trained other employees and also performed interviews. Abyss Creations (04/2007 to 01/2008) Administrative assistant/ shipping manager/ inventory control manager. Handled all administrative duties except HR. Created shipping and inventory procedures to keep track of expenses going in and out. Customer support and satisfaction on a daily basis. Toshiba America Medical Systems (03/2003 to 09/2005) Remote inventory management. Weekly conference calls, creating training manuals and administer appropriate training. Provided customer service over the phone and via email. Handled customer disputes with large accounts. ELS Inc. Government Subcontractor (07/2002 to 03/2003) Responsible for putting together daily and weekly inventory reports for forecasting. Head up weekly conference calls with vendors and others on the project team. Taking care of logistically moving equipment from warehouses to locations requesting them. Worked directly with warehouse and site managers to get results, as well as customer satisfaction. SUPPLY ADMINISTRATION: Coordinate and assist in supplying overall reports for overview of inventory of warehouse assets. Developed and maintained several programs and data base systems, while performing appropriate administrative duties which improved the response time and efficiency of company. Controlled, filed, documented and reported hundreds of warehouse inventories. Logistically made sure equipment is moved, tracked and placed where requested. SOFTWARE: Installation, configuration, and operation of the Windows operating systems. Microsoft Office- Utilization of Microsoft Word, Excel, Outlook, Access and Power Point to create office related documents including financial spreadsheets, business letters, presentations and memos. Internet Applications- Proficient with all top of the line browsers. Familiar knowledge of Google Cloud. Light bridge/ ACT Data base systems- Experience and usage of system to run credit checks and activation of cellular phones Salesforce Database system- Manage client records as well as for managing parts in inventory. Attached to programs to create invoices and check on accounts payables/ receivables. Salesforce Desk email client. Quickbooks for a POS as well as order entry as well as some accounts receivables. CRS and ACS for resort database management as well as Hyperion for reports and marketing updates. Salesforce.com for call monitoring in a call center environment and database needs. EDUCATION: BA in Business Administration. (01/2009 to 12/2014) National University – MBA (01/2014 to 08\2015