Candy Campbell

CANDY CAMPBELL United Kingdom | Open to Remote Work -|- 🔗 LinkedIn: linkedin.com/in/candy-campbell-5a- PROFESSIONAL SUMMARY Detail-oriented, empathetic, and tech-savvy Digital Virtual Specialist with over 9 years’ experience in customer-facing roles, digital marketing, and operational support. Proven track record of delivering seamless support across email, chat, and phone channels, backed by CRM proficiency and AI tools. Adept at solving problems quickly, maintaining high customer satisfaction, and working autonomously in remote environments. Actively seeking a remote support role where communication, adaptability, and care are valued. KEY SKILLS & TOOLS Customer Experience: CRM (Freshdesk, Orlo), Conflict Resolution, Multichannel Support Remote Tools: Google Workspace, Trello, Calendly AI & Automation: ChatGPT, Go High Level, Jasper, SOP Automation Communication: Empathy, Active Listening, Clear Written/Verbal Skills Operations: Documentation, SLA Reporting, Knowledge Base Management Marketing Support: Email Campaigns (Mailchimp, Wix), Content Creation (Canva), Meta Suite PROFESSIONAL EXPERIENCE Digital Marketing Strategist VA (Freelance) Remote | May 2025 – Present Manage client comms and troubleshoot queries for product launches, e-commerce, and course creators. Streamline service delivery and reduce response times using AI-powered automations. Maintain detailed project records and customer journeys in CRM tools. Tech: Go High Level, Wix, ChatGPT Member Relations Coordinator Beds SU (Remote) | May 2021 – June 2025 Delivered multi-channel support to students and staff via Freshdesk, resolving issues empathetically. Created knowledge base content and SOPs, improving self-service access and query resolution. Tracked SLAs, maintained CRM data integrity, and upheld service excellence. Contact Centre Advisor Ocado Group | Feb 2019 – Nov 2020 Responded to high-volume customer queries via phone, email, and chat with professionalism. Resolved delivery issues and managed account changes with precision in CRM systems. Customer Service Representative ReAssure | Jan 2021 – May 2021 Handled sensitive pension enquiries adhering to compliance and data protection policies. Educated customers on complex procedures with clarity and empathy. Recruitment Consultant (Locum GPs) Locum Staffing | Mar 2018 – Feb 2019 Managed candidate and client communications and queries across multiple channels. Maintained relationships between clients and candidate to ensure job requirements were filled ADDITIONAL ROLES (Entrepreneurial & Freelance Projects Showcasing Initiative, Communication, and Client Handling) Property Investor & Lead Generator Stupendous Property Ltd | Jan 2024 – Present Generated and nurtured investor leads via social media and direct outreach. Mobile Hairstylist & Braiding Educator Hair by Candy Campbell | Jan 2016 – Present Built and maintained client base, managed all communication and bookings online. Created digital content and provided personalised customer service. Content Researcher Executive Grapevine | Oct 2016 – May 2017 Researched and updated business data with accuracy and timeliness. Telesales Agent (EE Campaign) Step Change Outsourcing | Jul 2015 – Jul 2016 Conducted outbound support and retention calls, resolving objections with empathy. EDUCATION & CERTIFICATIONS Birmingham City University – Law with Criminology (2:1) Certifications: Mental Health First Aider First Aid Trainer’s Trainer WHY ME FOR REMOTE WORK? Digital Specialist – Skilled in virtual support, marketing tasks, and AI-powered automation Master Communicator – 9+ years’ experience delivering clear, empathetic support across multiple channels Empathy Expert – Trained Mental Health First Aider with a people-first, solution-led approach Remote-Ready – Proven track record thriving in fully remote freelance and coordination roles CRM Pro – Confident with Freshdesk, Go High Level, Orlo, and other customer-facing platforms AI-Savvy – Uses tools like ChatGPT and Jasper to optimise workflows and boost efficiency Self-Taught & Adaptable – Quick to learn new systems with strong initiative and problem-solving skills Content Creator – Experienced with Canva, Mailchimp, and Meta Suite for digital marketing support Process-Driven – Builds SOPs and documentation to improve clarity and reduce friction Entrepreneurial Thinker – Brings ownership, innovation, and a get-it-done mindset to every role