Candy Ann Torres

Candy Ann Torres -------------------------------------------------------- Asiatown I.T. Park, Cebu City 6000 Philippines-Skype: cutiemunch - -------------------------------------------------------- Objective My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Educational Background: Elementary: -) Plaza Central School - Tanjay City, Negros Oriental Elementary Education -) Tanjay National High School - Tanjay City, Negros Oriental Secondary Education -) Silliman University - Dumaguete City, Negros Oriental Bachelor in Secondary Education (Major in English) Online Job Experience: 2009 - 2010 (1 year) - Employer: Mr. and Mrs. Preston Reuther Website: www.wirejewelrybootcamp.com My Job: Virtual Assistant Salary: P15, 000.00/month Job Description: Manage contact lists and customer spreadsheet. Maintain a calendar and set up meetings. Take transcription and handle correspondence. Handle billing and accounting. Prepare and send out e-mail newsletters. Send out requested information to customers. Handle client inquiries by phone or e-mail. Sourced new products from Aliexpress and added it to Shopify. 2010 - 2011 (1 year) - Employer: John McKilligan Website: http://johnmckilligan.brandyourself.com My Job: Booking Coordinator and Customer Service Representative Salary: P17, 000.00/month Job Description: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Promotes services through social media platforms and building Internet presence. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. 2011 - 2014 (3 years) - Employer: Empire Industries Website: Onlinejobs.ph My Job: Virtual Assistant Salary: P25, 000.00/month Job Description: Email Management and Filtering. Setting-up Auto responders using MailChimp. Booking appointments with clients. Following up with clients/customers by sending thank you and other reminder emails. Giving customer support through email phone or chat. Managing calendar meetings and events. Organizing and managing tasks or files using Basecamp. Updating email and contact lists on a CRM platform. Researching on certain topics asked by the client. Hotel and Flight Booking. Transcription (transcribing voicemail and video or audio files.) Creating Slideshows (PowerPoint Presentations). Setting-up Social Media Accounts (Facebook, Twitter, LinkedIn, and YouTube). Managing and updating Social Media Accounts using Hootsuite. Answering support tickets (using Desk.com). Video creation for cameo jewelries. Editing existing videos for marketing purposes. 2014 – 2016 (1 year and 3 months) – Employer: Waist Training Angels My Job: Shopify Store Manager Salary: P30,000.00/month Job Description: Fulfilling orders. Updating store products and pricing. Communicating with suppliers to negotiate pricing and MOQ. Creating graphics on Canva for social media marketing. Documenting processes. Processing orders using Oberlo and Aliexpress Adding products and writing description, images using Oberlo. Searching for hot and selling products. • Responding to live chats and tickets on the website using Zendesk and LiveAgent. Handling and settling complains. Issuing refunds and cancelling orders. 2016 – 2018 (2 years and 5 months) – Employer: BPO Heroes (Airbnb) My Job: Guest Communications Officer Salary: P32,000/month Job Description: Following Airbnb policies and procedures during guest interaction. Providing great customer service by assisting guests’ according to Airbnb Standards. Remaining observant and respond to each Guest who messages via the Front email app. Greets all Guests courteously, using the Guest’s name whenever possible. Follows telephone etiquette standards when answering calls via Aircall app. Upgrading and transferring guests to any Airbnb properties that are available. Communicating with colleagues via Slack app for any company updates. Skills: Article Writing Article/Directory Submission Blogging SEO Link Building Back linking Customer Service Data Entry Transcribing Lead Specialist Project Management Social Media Management Email Support Software/Websites Handled: Rescue Time (Time tracking Software) DropBox (Private File Storage Software) LogmeIn (Remote Desktop Software) Realty Juggler (Real Estate Software) Top Producer Zoho and Sugar CRM Microsoft Office Tools Basecamp MailChimp WordPress Xero Accounting Software Quickbooks Hootsuite Genbook (Online Appointment Scheduling Software) Smartbnb Airbnb Canva Team Viewer Slack Airtable Front App