Candice Samantha Dykes

Curriculum Vitae Candice Samantha Dykes Personal Data ⧫ Address: 53 Canal Road, Wetton, Cape Town ⧫ Tel: - ⧫ Date of Birth: July 29th, 1984 ⧫ Identification Number: - ⧫ Marital Status: Married ⧫ Number of Dependents: 2 (Two) ⧫ Criminal Record: None ⧫ Health Considerations: None ⧫ Total work experience: 10 years ⧫ Typist Speed: 85 wp/m Education ⧫ Institution: Windsor High School ⧫ Highest Grade achieved: Grade 12 with exemption ⧫ Subjects: English Afrikaans Business Economics Biology Accounting Mathematics Candice Samantha Dykes Employment History 1.Company Name: Date of Employ: Position Held Duties: University of Cape Town, CLS Directorate Office, Medical School 1st August 2012 – Current Position Senior Curriculum Secretary To provide administrative support to the course conveners for year 3 and educators for Semesters 4 & 5 of the MBChB undergraduate programme. General Administration: • • • • Administer undergraduate activities within the undergraduate programmes Compile and maintain students duly performance Assist all teaching/academic staff with timetabling issues Oversee compilation of information required by faculty readmission review committees, liaising with course conveners and course administrators • Ensure that relevant information is available to students throughout the year via the Departments’ notice boards; VULA and other appropriate means of communication – especially during registration week, the first week of lectures and at the time of the publishing of results • Prepare class lists and attendance registers for lecturers, collation, examinations etc. • Co-ordinate the checking of examination scripts when recounts are requested • Ensure that all results (signed by HOD and course conveners) are sent to the archive. The results should include the whole class list as reflected on PeopleSoft • Assist students and manage their enquiries • Manage all collation, checking and submission of department’s entries for faculty handbooks by liaising with course conveners, HOD and Faculty Officers • Diary Management to Course Convener & Course co-coordinator Evaluation forms Petty Cash Management Assessment/Examination Management: Marks processing: • • • • • • Design MS Excel spreadsheets of courses Perform quality checks for all undergraduate programmes Capture coursework marks as required on MS Excel spreadsheet Send processed marks sheets to lecturers/course conveners for weighing and calculation verification Upload confirmed course assessment marks on VULA Act as a liaison for all practical arrangements associated with external lecturers/teaching staff, including conveying messages Faculty Exam and Test Board Preparation • • • • • • • • • • • Liaise with all lecturers regarding preparation for test boards Compile schedule with deadlines for marks submission for test boards Prepare MS Excel sheets for test boards Liaise with and obtain marks from outside departments for test boards Capture, verify and collate all marks in preparation for test boards Submit all marks to faculty timeously Assist Faculty with queries Upload all final results onto PeopleSoft Make copies of all signed results sheets and post to student records office Prepare material for, and brief staff attending faculty examination meetings Check award of supplementary examinations and ensure that the supplementary symbol is reflected in PeopleSoft 2 Candice Samantha Dykes • Inform course conveners of approved deferred exams • Ensure that all results are reflected on the system for Faculty Examination Board Manage and Oversee the External Examiner Process • • Liaise with HOD re results from external examiners Ensure external examiners complete appointment forms and forward to the departmental HR administrator for processing • Process external examiner payment forms • Arrange the visits of external examiners, providing them with guidelines regarding travel, accommodation and subsistence and co-ordinate their interaction with course convenors • Compile external examiners reports • Ensure that all reports are signed by HOD Manage all Timetabling and Venue arrangements for semesters 4 & 5 Scheduling of Classes using PeopleSoft PBL Group Set Up: • Ensuring that the class is evenly divided into 20 PBL groups based on race, gender, most recent scores and personality type etc. Providing each group with an appropriate facilitator. Collating of teaching material covered in semesters 4& 5 over 12 case studies covered. Manage Student Attendance Consumables and printing Vula Management of the MBChB Yr.2 &3 website Hr Appointments and Processing of Payment Pre and Post Examination Management • • • • • • • • • • • • • • • • Liaise with HOD and faculty office regarding nomination process of external examiners Compile course information and send to exams office Consult and draw up exam timetable for all programmes within the department Allocate invigilators and assistant invigilators for examinations Negotiate with HOD and schedule deadlines for course work assessment and examination marks for test and examination boards, and DP purposes Format all exam questions and send with course information to external examiner for review Make all copies of exam questions and store in safe place Prepare examination packs for invigilators Negotiate with exams office regarding exam venues and delivery of exam papers in a timely fashion Ensure safe storage of question papers, marked scripts and results Coordinate the checking of examination scripts when recounts are requested Oversee compilation of information required by faculty readmission review committees, liaising with course convenors and course administrators Administer awards to students – i.e. class medals, prizes and scholarships, organize the departmental ceremony for medal winners or arrange collection of medals Archive past examination questions papers and ensure delivery of copies to the university library Ensure that all results (signed by externals) are sent to the archive. The result should include the whole class list and not only those students showing on PeopleSoft Archive and maintain all files relating to exam procedures in the filing room 3 Candice Samantha Dykes 2.Company Name: Date of Employ: Position Held Duties: Reasons for Leaving 3.Company Name Date of Employ Position Held Duties University of Cape Town, CLS Directorate Office, Medical School July 2009 – February 2010 May 2011 – November 2011(Regular Stand in for Curriculum Secretary) Curriculum Secretary To provide clerical assistance to the course convener and Senior Admin Officer for semesters 4 and 5 of the MBChB undergraduate programme. Arrange design team and facilitator meeting: ⧫ Weekly reminders ⧫ Providing facilitator material ⧫ Follow through of facilitator HR appointment documentation and payments Liaising with lecturers: ⧫ Informing lecturers of time slots and venues for lectures ⧫ Obtaining electronic lecture notes and upload unto Vula Arranging copying, printing, collation and packaging of resource packs and lecture notes for cases covered in Semesters 4 and 5 Applying for copyright for all reading material in resource packs Keeping Vula website updated with material for students Exam preparation: ⧫ Typing of exam papers ⧫ Copying ⧫ Collating ⧫ Assisting in the set-up of the examination hall ⧫ Invigilating ⧫ Ensuring that each students signs the attendance register ⧫ Collecting exam scripts and ensuring that all papers are clearly marked. Script Marking: ⧫ Manage the decollation and re-collation of exam scripts ⧫ Distributing scripts to examiners for marking ⧫ Marks processing ⧫ Uploading of marks onto the Vula and/or PeopleSoft website for student view Assist with SAP processing: ⧫ Ordering of consumables ⧫ Fund Reporting Temp position as stand in for curriculum secretary University of Cape Town, Medical School, Pathology Learning Centre, CLS. March 2010 – May 2011 Senior Secretary Arrange meetings and Appointments Arrange Catering/equipment for meetings Type and prepare documents, tables for a variety of UCT Faculty and scientific meetings Typing of legends for specimens in digital pathology Uploading of data onto PLC website 4 Candice Samantha Dykes Reasons for leaving 4.Company Name Date of Employ Position Held Duties: Reasons For Leaving 5.Company Name Date of Employ Position Held Duties: Reasons for leaving: Liaise with graphic design or production individuals and assist with the preparation of teaching materials, websites and posters Minute taking Maintain and catalogue text book library for student and staff use Liaise with ITS re: All IT related queries and set up Contract ended due to insufficient funding. University of Cape Town – Health Science Consortium (CHED) May 2009 – July 2009 Call Centre Agent Attend to all incoming telephone inquiries – provide information as requested and necessary for the registration of testing dates Escalate all queries to Management Capture all data received from clients on Alternative Admissions Research testing database Better prospects University of Cape Town – Division of Chemical Pathology – Medical School August 2008 – April 2009 Senior Secretary Support and provide personal assistance to the Head of Division and supporting staff Administer the office, provide a secretarial service and manage the accounting, thereby ensuring that these areas of the division run effectively Filing Printing of course material and other large batches Arranging couriers to send marks to external examiners Assist with email request Diary Management: ⧫ Daily Provisionally book appointments and/or meetings ⧫ Venue bookings and catering arrangements for conferences and reoccurring meetings ⧫ Secure suitable lodging arrangements for visiting academics Travel Arrangements Manage telephone queries and provide frontline reception service for the division Follow up on unresolved matters Ordering and monitoring of consumables Monitor cleaning and messenger service Temporary Position – funding not provided for permanent post at the time. 5 Candice Samantha Dykes 6.Company Name Date of Employ Position Held Duties: Old Mutual Financial Services March 2006 – February 2008 Campaign Specialist Drive Campaign Delivery Process (Old Mutual Client Database) Ensure adherence to the campaign process governance Ensure alignment to GDS (Group Direct Sales) Rollout plan Ensure governances are adhered to (internal/external) Ensure operation success of the campaign process Siebel Campaign Specialist End to end campaign Administration on Siebel (Old Mutual Call Centre Client Database & Reporting System) Preparing Inbound campaign within Siebel Preparing Outbound campaigns for outbound activity Provide frontline desktop support to 300 seated call centre Provide call centre with all communication surrounding updates, process changes and implementation thereof. Provide call centre training for all new processes on the customer relations manager tool. Preparing specialist detail (GS Barcoding) on specific client campaigns Quarterly audit on all Siebel campaigns from access and status point of view Provide feedback on progress and statistics to Management by means of bi-weekly reports. Campaign Delivery: Ensure campaign access requests are actioned when requested STP (straight through processing) : ensure process is followed and assist in process constraints (exceptions and pending cases) Reasons for leaving: 7.Company Name: Date of Employ Position Held Duties Campaign Data Delivery: Management of data load requirements To ensure data load priority To ensure that the format receive from external source providers are in the correct format and is delivered to the IT department with load instructions. Internal restructure conducted: Position declared redundant. Old Mutual Financial Services April 2004 – March 2006 Personal Assistant To Operations Manager & Project Administrator Diary Management Minute taking Manage In-tray MIS budget tracking Managing and answering calls 6 Candice Samantha Dykes Reasons for leavings 8.Company Name: Date of Employ: Position held: Duties: Reasons for leaving 9.Company Name: Date of Employ: Position Held: Duties: Reasons for leavings General office requirements Account payments Organise special events/Meetings conference set-up Track and update sub projects for MIS and process Project – weekly Arrange meetings and minute taking at sub-project meetings – 24hrs Follow up on actions and sign off’s as required Maintenance of all sub-project documentation Promoted to Campaign Specialist MTN Head Office January 2004 – April 2004 Customer Liaison Attend to customer requests for upgrades Ensure customer queries are dealt with efficiently and effectively Drafting of support documents Contract expired Brent’s Electrical Contractors cc November 2000 – December 2003 Personal Assistant & Frontline Receptionist Client communication/Liaison Diary management Stock Control Management of Accounts Package Invoicing Management of Quotation and General Correspondence Payroll Petty Cash Frontline Reception Better Prospects 7 Candice Samantha Dykes References 1. Name: Tel: Email Address: 2. Name: Tel: Email Address: 3. Name: Tel: Email Address: 4. Name Tel: Email Address: A/Prof. Denver Hendricks (BSc Hons, PhD) Deputy Dean – Postgraduate Affairs University of Cape Town - Medical Campus -- Dr. Jennifer Ramesar (BSc Hons, MSc, PhD) Course Convener (MBChB Yr.3), Senior Lecturer University of Cape Town Medical Campus – CLS Directorate Office -- Dr. Charles Slater (MBChB, Mphil) Course Convener (MBChB Yr.2), Senior Lecturer (University of Cape Town, Medical Campus – Human Biology) -- Dr. Nawaal Davids (MBChB) Clinical Educator – Semesters 4 & 5 University of Cape Town – Medical Campus – CLS Directorate Office -- 8