Candice Norval

Candice Norval Curriculum Vitae SUMMARY I am a self-starter and a team player. I am motivated and energetic and require little or no supervision and am able to use my initiative. I have an entrepreneurial spirit with strong management skills and team building abilities and enjoy creative and lateral thinking when solving problems. I feel that this can be fostered and developed successfully in larger businesses where there are far greater resources. I thrive in a high-paced high pressure environment and am able to make on the spot decisions when necessary. I have a positive outlook and refuse to settle for anything other than the best I can give as well as receive. I am able to diversify and adapt to circumstances and outside influences to create the best possible outcome for all involved. I have an excellent & strong knowledge of computers and am fully proficient in the Microsoft Office Suite as well as Project Management. I enjoy the challenge of learning new software and am a quick on-the-job study. I have worked with both Microsoft and Apple operating systems. Throughout my working career I have used the software provided as a tool in report generation and other various analytical documents. These were used to assess marketing and future business potential. I would like to further my education and gain my MBA in the future as this can only have a positive influence on the work I am involved in as well as pinpoint and really focus on my chosen direction. It will give me the opportunity to network and make potentially invaluable contacts and provide an understanding of various business cultures. I believe that there is still a lot that I can learn about business which further study will undoubtedly provide as well as exposing me to valuable exercises in teambuilding with other like-minded business people. It will give me a chance to learn about the global economy and how to create sustainable profitability. Business and Fleet is a passion of mine and I believe given the right set of circumstances and opportunities there is nothing I cannot achieve. During my career in the fleet industry I have acquired good working knowledge in the technical aspect of vehicles and good interaction and understanding with the fleet manufacturer’s technical staff. CORE COMPETENCIES • • • • • • • Excellent management and leadership skills Strong interpersonal skills Strong team management and motivational skills Innovative and creative Results oriented Good project management skills Customer relationship management • • • • • • • Contract compliance Developing and managing budgets Marketing and communication Supply chain management Life cycle management Asset tracking and telematics Fleet management and administration • • • Fleet utilisation and optimisation management Service and maintenance management Driver management Candice Norval Curriculum Vitae PROFESSIONAL EXPERIENCE ASSET TRACKERS (PTY) LTD Director Operations • September 2017 – Current Provide expertise in innovative and efficient fleet management and support services as an outsourced consultant integrating the solution harmoniously and seamlessly into the client’s environment. SIMUNYE VEHICLE & ASSET MANAGEMENT (PTY) LTD (a Subsidiary of Westvaal Holdings (Pty) Ltd), Nelspruit, South Africa Service & Maintenance Manager • April 2012 – September 2017 Develop and grow the current customer base of service and maintenance plans. Provide expertise in innovative and efficient fleet management and support services to clients so as to contribute to achieving the company’s strategy, growth and profit objectives. • Manage company interactions with current and future clients by bringing together information from all data sources to give one, holistic view of each client in real time with the goal of improving customer service, developing new applications and work process flows as well as resolving and product or service problems that arise. • Promotion of the brand to increase product awareness, customer loyalty, competitiveness and sales. Expand business reach and proactively create new sales leads and opportunities. • Keep management informed by preparing reports, making presentations, interpreting information and making recommendations. • Complete client fleet management and support services including, structuring of vehicle finance, vehicle maintenance, vehicle telematics (tracking and diagnostics), driver management, speed management, fuel management and health and safety management. • Currently involved in application development for the group. • Day to day interaction with all the Dealer Principals • Management & sign-off of all service related issues. • Assisted in the design and implementation of a new ERP system to ensure a complete view of all aspects of the business, both successful & short comings within the company from a “Cradle to Grave” methodology. WESTVAAL HOLDINGS (PTY) LTD (The second largest General Motors dealership group in South Africa), Nelspruit, South Africa Regional Fleet Sales Manager • January 2011 – March 2012 Implement and manage a complete fleet programme run by Westvaal Holdings in part and by General Motors in part resulting in greater penetration into the corporate fleet market, supporting the company’s strategy, growth and profit objectives. • Focussed on the development and implementation of a fleet sales and support programme. Drove the business and ensured sustained growth by assisting sales people with presentations and closing deals. • Managed company interactions with clients by bringing together information from all data sources to give one, holistic view of each client in real time and improved customer service, by developing new applications and work process flows as well as product or service problems resolution. • Promoted the brand and increased product awareness, customer loyalty, competitiveness and sales. Expanded business reach by proactively creating new sales leads and opportunities. • Keeping EXCO management informed by using reports, presentations, information interpretation and recommendations. 2 Candice Norval Curriculum Vitae • Provided complete client fleet management and support services including, structuring of vehicle finance, vehicle maintenance, vehicle telematics (tracking and diagnostics), driver management, speed management, fuel management and health and safety management which resulted in greater cost efficiency and up-time of vehicles for the clients. FLEET MANAGEMENT AND SUPPORT SERVICES CONSULTANT, South Africa August 2005 – December 2010 Provide expertise in innovative and efficient fleet management and support services to clients as an outsourced consultant integrating the solution harmoniously and seamlessly into the client’s environment. CLIENTS ❖ National Prosecuting Authority, South Africa ❖ Buhle Betfu Carriers, Malelane and Komatipoort, South Africa ❖ Sembcorp Silulumanzi, Nelspruit, South Africa ❖ Nkomazi Cane Carriers, Malelane and Komatipoort, South Africa ❖ Unitrans Sugar & Agriculture, Ngodwana, South Africa; ❖ B-Cool Produkte, Komatipoort, South Africa Xinavane and Mafambisse, Mozambique ❖ NJR Steel, Gauteng, North West, Limpopo and Mpumalanga, ❖ ❖ • Cargo Carriers, Malelane, South Africa South Africa X-Sun Transport, Nelspruit, South Africa Advised on application specific vehicle selection ensuring that the correct vehicles were procured to achieve maximum cost efficiencies and minimum down time related to unnecessary break-downs. • Continually monitored contract compliance making sure that the clients did not exceed contract mileage or contract duration parameters and adhered to their internal vehicle policy. Correct utilisation of vehicles and where necessary re-deploy vehicles to under utilised areas. The renewal of both vehicle and driver licenses were done timeously in keeping with the full maintenance lease contract terms. • Telematics were used to track and monitor driving styles and driving zones, alerting the relevant managers to inappropriate (negligent) driving habits and vehicles entering areas labelled as “no-go zones”. The information from the telematics was used in driver training and incentive programmes. Telematics were also used in accident investigation and driver identification when traffic infringement notices were received. Where vehicles were fitted with emergency lights, the telematics used to ascertain whether the lights were on when overspeeding and apparent reckless driving was picked up. In emergency situations, telematics were used to allocate calls to the nearest available unit with directions sent to GPS units connected to the telematics system. • Intimate working knowledge of the SBSA fleet systems and fuel management. Training & Management of Transport Officers on the SBSA system. • Fuel Card management, reconciliation and sign-off by all divisions countrywide of clients. • Quarterly Customer surveys of service levels and efficiencies of the Help desk. • Planned servicing of all vehicles within the various Manufacturers specifications and timing intervals • Fraudulent transactions were picked up through accurate reports generated from the fuel card software. • The insurance process from the time of the incident through registration of claim, repair progress reports, provision of relief vehicles and the return of the repaired vehicle was part of the support service function provided. • Tyre & battery intervals monitored 3 Candice Norval Curriculum Vitae Quality Contract Packers, Johannesburg, South Africa Owner and Director • 1999 – 2005 Provide plastic packaging and mailing solutions on a contract basis to a wide variety of clients. • Human Resource management was a core function of this job as the output of the business was a result of manual labour and not automated mechanical processes. I ensured that the staff were well informed on what the various contracts entailed and managed any queries from their side. Dispute resolution within the various teams was dealt with as when problems arose so nothing was left to fester over time. • I supervised various contract jobs arriving and leaving the floor and ensured that the jobs were done to client specifications and supplied progress reports to the clients. • The sales process involved identifying potential clients and target markets and contacting the prospects via telephone and email. • Developed and managed budgets for the entire operation. • Due to the nature of Contract Packing Project planning and Management of existing as well as peak period packaging i.e. Xmas, Easter, is of paramount importance as every job is urgent in the customers eyes – This was a part of my responsibility that motivated me to ensure customer satisfaction and continual business into the future. Allied Packaging Systems (Pty) Ltd, Johannesburg, South Africa Contract Packaging Manager • 1995 – 1998 Provide plastic packaging solutions on a contract basis to a wide variety of clients while their packaging productions lines were being built by Allied Packaging Systems. • Supervised various contract jobs arriving and leaving the floor and ensured that the jobs were done to client specifications and supplied progress reports to the clients. • The sales process involved identifying potential clients and target markets and contacting the prospects via telephone and email. REFERENCES National Prosecuting Authority • Johan Lucas - - • Kedibone Shai – - Standard Bank of South Africa • Kathy Bell – - • Lynn du Plooy – - Hollard Insurance • Yvette Mommsen – - • Steve Mabitja - - 4 Candice Norval Curriculum Vitae EDUCATION INSTITUTION: UNISA SUBJECTS: Accounting Economics Information Systems Introduction to Business Information Systems Industrial Psychology Psychology Business Management Introduction to the Theory of Law Practical Afrikaans INSTITUTION: Milpark Business School QUALIFICATION: Advanced Diploma in Management The Diploma consists of subjects from both a Bachelor of Business Administration Degree and a Master of Business Administration. Financial Accounting (Bachelor of Business Administration) Marketing (Bachelor of Business Administration) People, Work & Society (Bachelor of Business Administration) Information Systems (Bachelor of Business Administration) Enterprise (Bachelor of Business Administration) Financial Management & Decision Making (Master of Business Administration) Management at the Functional Level (Master of Business Administration) Managing People & Organisations (Master of Business Administration) Managing Strategically (Master of Business Administration) Project Innovation (Master of Business Administration) Various courses in Fleet Management 5