Candice Martinez
FREELANCER
EXPERIENCE
Blk 31 Lt 6 Gumamela St,
Bayswater Subdivision
Lapu-lapu City, Cebu
6015
--
SKILLS
Ability to work under
The Results Companies, C
ebu — CSR Escalation Support /
Learning Lab Coach for Sprint Corporation
●
Oct 2015 - Sept 2017
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Leadership.
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Fluent in English.
●
55 WPM typist.
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Proficient with MS
●
Took Supervisory calls if customer is asking to talk to someone
higher than their CSR support especially if issue is unresolved.
●
Handles customer complaints about the products or services and
pressure.
Word, Excel and
be able to make a good judgement on individual cases and
escalating more serious concerns to the members of the senior
management team.
Convergys Inc, Cebu — F
inancial Service Associate for
Citibank
July 2013 - Oct 2015
●
Take incoming calls regarding card member’s charges, fees,
Google Spreadsheet.
●
Web Scraping.
LANGUAGES
English and Filipino
interest rates, rewards and other credit card concerns.
●
Also caters clients issue with their checking accounts such as
overdraft charges, returned payments, lost checks, etc.
Stream Global Services, Cebu — Tier 2 Tech Support for
Quickbooks Software
SOCIAL MEDIA ACCOUNTS
●
https://www.linkedin.
com/in/rainedrops/
●
https://www.faceboo
k.com/candice.g.mart
inez
●
https://www.onlinejo
bs.ph/jobseekers/info
/462106
Nov 2009 - Nov 2012
●
Assisted customers in installing their Quickbooks Software.
●
Helps customers learn how to use Quickbooks to its full potential
and troubleshoot technical issues.
Sykes Asia Inc, Cebu — Technical Support for AT&T
Jan 2006 - Nov 2009
●
Administers troubleshooting measures to eliminate recurrent
connectivity issues.
EDUCATION
Cebu Doctor’s College, C
ebu — B
achelor of Science in Nursing
June 2000 - March 2004
PROJECTS | Home Based Experience
Property Research
●
Searching UK Properties with specific criterias from websites like
zoopla.co.uk , rightmove.co.uk and houser.co.uk.
Organization Type Research
●
Searching a company using an email address and identify what
type of organization it belongs to.
Call Out Campaign UK
●
Representing a Business Coaching School based in London who
has 2000+ clients and calling each of them to confirm if their
email and postal address is still up to date.
Other Details:
System Requirements
