Candacie Parks Reid

CANDACIE REID Lower Otto’s, St John’s Antigua Cell:- Email:-Objective I am a well-rounded individual that prioritize time to complete each task that has been given to me. I enjoy interacting with people in any format; face-to-face, over the phone or over social media. Having worked in the customer service fields and the revenue department as well as Human Resource Department further strengthen that love for interactions with customers and people in general. Work Experience XPZ International Trading Ltd ………………………………………………………… (May 2018- Present) Administrative Assistant / Secretary- Human Resource Officer, Store Supervisor & Purchasing Assistant General Reports Human Resource Duties Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Assist in the preparation of regularly scheduled reports Contribute to team effort by accomplishing related results as needed Carry out administrative duties such as filing, typing, copying, binding, scanning etc. Organize travel arrangements for senior managers Write letters and emails on behalf of other office staff Book conference calls, rooms, taxis, couriers, hotels etc.   Cover the reception area when required Maintain computer and manual filing systems Handle sensitive information in a confidential manner Take accurate minutes of meetings Coordinate office procedures Reply to email, telephone or face to face enquiries Develop and update administrative systems to make them more efficient Resolve administrative problems Receive, sort and distribute the mail Answer telephone calls and pass them on Oversee and supervise the work of junior staff Maintain up-to-date employee holiday records Coordinate repairs to office equipment Greet and assist visitors to the office Photocopy and print out documents on behalf of other colleagues Bank Drops and pickups. Dixie Cooperation’s …………………………………………………………………….. (November 2017) Telemarketing Department NCO Financials Services (Antigua) Ltd…………………..…..…………… (August 2011 to October 2012) Customer Service Representative/Mentor/supervisor Duties and responsibilities included dealing with North American customers over the phone concerning issues relating to their accounts. Had to troubleshoot and resolve issues within an allotted time. During my tenure I was promoted to Mentor. As a mentor I was tasked with handling the difficult customer along with up training the low performing CSRs. American University of Antigua ………………………………………………………….. (November 2017) Duties and Responsibilities Cashier Managing the daily flow of the business. Provide excellent customer service to the clients. Daily point of sales for the business. Interacting with customers and clients on a daily basis. Care Project ……………………………………………………….. (June 2017 – August 2017) Development Therapist Working with physical challenged kids and clients. Providing psych therapy to the kids and clients. Daily maintenance of the Therapy Room. Working along with other therapist as a team player Sandals Grande Antigua & grand Pineapple Resort……………………… (December 2013 to June 2016) Sales Associate / Tour Specialist Duties and Responsibilities Demonstrating outstanding customer service and selling skills, Greeted customers and determined their needs and wants. Recommended merchandise based on individual requirements and advising customers on utilization and care of merchandise. Provided advice to clients regarding particular products or Services, Quoted prices and discounts. Work with other store associates to achieve a high “Matinee Review” score through excellent customer service, product knowledge and follow through. Other duties and responsibilities included writing reports, giving property tours, interacting and insuring that the guest/ customers stay is what they expected, attending and hosting cocktail dinners and luncheon with the V.I.P guest, weekly scheduling of employees. Sales and Revenue Education Sandals Corporate University …………………………………………………………………………….. (March 2015 to August 2015) Certification Art of Selling Customer Service MP3 Sales Antigua and Barbuda International Institute of Technology………………………………….. (September 2009 to July 2012) Microsoft Office Business Management Quick Book Certified 2017 (Computer Reset) Christ the King High School ……………………………………………………………………………….….... (September 2003 to July 2008) High School Diploma with passes in… Principles of Accounts - Grade ThreeMathematics - Grade FourEnglish A - Grade TwoIntegrated Science - Grade TwoOffice Administration - Grade Two Information Technology - Grade Two Additional Experience The ability to easily grasp and put into application new ideas, concepts, methods and technology. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem solving skills. Thrive in both independent and collaborative work environments. Proficient in the use of various computer programs.