Candace F Weddington

RESUME Candace Weddington SKILLS: Contract negotiation, conflict resolution, office administration and management, human resources management, event/meeting management, marketing, training, customer service, ability to take initiative and work independently with little supervision, ability to multitask and prioritize in a fast paced environment, ability to handle sensitive and confidential information appropriately, excellent time management skills, strong interpersonal, verbal and written communication skills, planning, coordinating, retail management, public speaking, sales, budgeting, data entry, switchboard, type 60+ wpm, report generation, A/P, A/R, process evaluation, quality assurance, and purchasing Software: File Maker, Sales Force, Microsoft Office Professional (Word, Outlook, Excel, Access, Power Point, and Publisher), Lotus Suite, MAS, SABRE, UNIX, SIS, EMS, Retail Star, ADP CHARACTERISTICS: Detail oriented problem solver, dependable, honest, self-starter, fast learner, hard worker, work well as team player and/or independently, friendly, professional demeanor with the ability to interact tactfully, ability to work well with varying levels of internal management and staff, as well as customers and vendors, strong work ethic EDUCATION: Middle Tennessee State University, BBA; major in Business Management, 8/97 5/02 WORK EXPERIENCE: Contract negotiator/account manager – 6/15 – 7/18 United Waste Solutions 225 Noah Drive, Franklin, TN 37064 • Negotiate service contracts between client and service provider, analyzing contracts and revising to ensure protection of clients’ best interests • Utilize conflict resolution and customer service skills to resolve service and billing issues between client and service provider • Create/generate various reports for account management, A/R and A/P • Provide account maintenance and customer correspondence Customer Service Representative – 9/10 – 6/15 Waste Management 2555 Meridian Blvd, Franklin, TN 37067 • Negotiated new and renewed customer service agreements • Implemented new initiative to win back former clients through better customer service and better pricing • Resolved customer service issues with urgency and diligence • Led customer service in sales goals, earning highest sales in one month • Performed other administrative tasks, as assigned Independent Health and Life Insurance Agent – 11/09-09/10 • Utilized both warm and cold leads to prospect for clients • Contacted clients to set appointments • Consulted with clients to find best insurance policy to fit their needs • Processed applications and claims Retail Director of Operations – 8/07 – 10/09 French’s Shoes & Boots, 1837 S. Church St, Murfreesboro, TN 37130 • Directed all aspects of multi-million dollar, multi-location company including human resources, operations, IT, marketing, A/R and A/P, special events, maintenance, etc. • Served as project manager for the installation of a company-wide Point-ofSale system including programming of software and training of staff, greatly increasing efficiency and effectiveness in several areas of concern. • Advised and managed company budgets in all departments. • Ensured buildings, company vehicles and equipment were maintained and oversaw re-modeling projects as needed. • Supervised the marketing department, providing direction for the marketing manager, increasing profits by updating and creating new marketing campaigns. • Directed all department managers and oversaw day-to-day operations. Event and Catering Sales Manager - 3/06 – 4/07 ARAMARK at the Dayton Convention Center, 22 E. Fifth St., Dayton, OH 45402 • Led catering sales team to increase catering revenue for the fiscal year by 3% through implementation of more effective sales and cost cutting strategies. • Managed details of clients’ needs regarding menu selection, room selection, a/v, security, decorating ideas, and other event details. • Communicated client needs to convention center staff to ensure excellent customer service for events ranging in size between 10 and 6000 attendees. • Built and maintained relationships with vendors, suppliers, customers and exhibitors. • Events included business meetings, job fairs, banquets, award ceremonies, graduations, dances, dance competitions and recitals, exhibitions, tradeshows, class reunions, holiday parties, sporting competitions and musical productions. Compliance Coordinator and Event Coordinator – 9/02 to 1/06 National HealthCare Corporation, PO Box 1398, Murfreesboro, TN 37133 • Created and maintained complex databases utilized to ensure compliance of local, state, and federal regulations for over 700 healthcare employees, thereby saving company thousands of dollars in potential government fines. • Provided training for newly hired supervisors. • Planned, implemented, managed, and evaluated all details of conferences, meetings, recruiting events, and other special events for groups between 10 and 350 attendees. Marketing Director - 3/04 to 11/05 French’s Shoes & Boots, 1837 S. Church St., Murfreesboro, TN 37130 • Researched and employed best marketing and advertising plans to enhance sales at nine store locations. • Implemented marketing strategies, and educated sales staff on current marketing initiatives. Records Associate - 1/99 to 8/01 Middle Tennessee State University, 1301 East Main Street, Murfreesboro, TN 37132 • Executed student withdrawals from the university, applied changes to student grades, and maintained confidential student records for over 19,000 students. • Supervised student workers and initiated technological advancements to enhance and streamline records maintenance. Office Manager – 4/96 – 8/98 Profile Metal Forming, Inc., 109 Industrial Ave, Tullahoma, TN 37388 • Human resources management • Office Administration