Cammerel Dixon
Personal Info. Professional Summary
Phone:
-
Email:-
Location:
Alachua, Florida
Skills
Tech Support
Customer Service
Writing
(use of proper grammar and spelling)
Configuring computers and
software installation
Photoshop / Paint Tool Sai
Google Drive
(Docs, Sheets, etc)
Assembly of Laptops/PCs,
printers and other hardware
Microsoft Office
(Word, Excel, etc)
HTML and CSS
Self-motivated, knowledgeable telecommunications professional with over 8+ years of
work from home experience handling tech support and customer service while
operating across a broad range of contracts simultaneously. Exceptional ability to
connect with people and understand their wants, needs, and desires and adapt to
situations on the fly.
Not so professional summary? I was born and raised in Florida and yet I’ve been to
more places in Canada than I have in the states. I’m a Jack-of-all-trades, I write and
draw, I play games, I have an Etsy shop, I design shirts and logos, I even code.
Employment History
Order Services / Customer Service Rep, QVC. Work from Home
August 17, 2023 – August 12, 2024
Phone support.
● Assisting customers with billing concerns, past due amounts, refunds, price adjustments,
and payment plans.
● Changing and/or altering subscriptions - canceling plans, extending shipping timeframes,
switching products within the plan (such as flavors/scents, and so on).
● Resolving customer complaints and answering questions regarding policies/procedures.
● Assisting with placing orders and processing cancellations, replacements, and/or returns.
● Forwarding customer feedback and live input/opinions.
● Adjusting customer account information per requests - updating address/billing
information, phone numbers, email, passwords and PINs, closing accounts, resetting
accounts, sending password reset emails, and changing subscription/promotional sign
ups.
Customer Service Rep, The TJX Companies. Work from Home
August 03, 2022 – May 8, 2023
Phone and Email support.
● Assisting customers with billing concerns, past due amounts, refunds, price adjustments,
and payment plans.
● Resolving customer complaints and answering questions regarding policies/procedures.
● Assisting with placing orders and processing cancellations, replacements, and/or returns.
● Filing/Requesting shipping claims.
IHD Tech Support, TeleNetwork/OneSupport. Work from Home
August 22, 2016 – May 5, 2022
FIOS/DSL/POTS trained, tech support, and mentoring.
● Provide assistance for customers with special billing requests.
● Resolve customer complaints or answer customers' questions regarding policies and
procedures.
● Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
● Contact customers to respond to inquiries or to notify them of claim investigation results or
any planned adjustments.
● Determine charges for services requested, collect deposits or payments, or arrange for
billing.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Implement or perform preventive maintenance, backup, or recovery procedures.
References
Ellen Collingwood-
Bryan Miguez
Operations Manager, OneSupport-O:-
C:-
Tiffany Olney
Operations Manager, OneSupport-
● Consult with customers about software system design and maintenance.
● Analyze information to determine, recommend, and plan computer specifications and
layouts, and peripheral equipment modifications.
● Implement controls to provide security for operating systems, software, and data.
Telemarketer, ConnectAndSell. Work from Home
Late 2014 – August 19, 2016
● Monitor automated systems that place collect calls and intervene for callers trying to reach
others.
● Keep records of calls placed and received, and of related toll charges.
Education
Santa Fe Highschool, Alachua, Florida
GED
