CAMISHA B
HAMILTON, ONTARIO, CANADA-
PROFESSIONAL SUMMARY
Enthusiastic Customer Support Specialist Interested in Lasting Professional Relationships
Skills
Quick & Adaptable Learner
Exceptional Communication Skills
Filing and Data Archiving
Zendesk & Salesforce Proficient
Writing and Editing
Detail Oriented
Strong Interpersonal Skills
Types 90-100 WPM
Commitment to Quality and Service
Customer-Service Oriented
E-mail Support
Team Player
WORK HISTORY
FREELANCER
Senior Lead Nurture Agent | Remote | May 2017-Current
Replied to customer inquiries in Zendesk in an efficient and timely fashion.
Helped to increase company success by offering suggestions and implementing new support methods to increase client
engagement.
Consistently gave feedback to management on programs and support methods, and suggestions to increase client
engagement.
Correctly archived client response and level of interest in Salesforce.
Consistently handled and replied to a large volume of tickets (300-500).
Handled between 12-16 tickets per hour.
Followed up with clients weekly, closely monitoring their progress on projects.
Ensured clients received appropriate and helpful information.
Entrusted with and appropriately handled sensitive client and company information (names, addresses, e-mails, credit
card information, etc).
Extensively trained and supervised new remote employees.
Oversaw and helped implement creation of new macros in Zendesk.
Assembled and constructed helpful resources for employees and clients.
Helped foster a positive virtual workspace with other team members.
Assisted other teams to obtain company goals.
Telesales Specialist | Remote | Oct 2016 – Dec 2017
Completed follow up calls to support a targeted mail program.
Correctly input and verified lead addresses.
Appropriately answered customer questions and concerns.
Appropriately archived client response and level of interest.
Scheduled appointments between clients and management.
Appropriately summarized and informed management daily of client feedback.
Maintained a virtual organized workspace, and quiet work environment.
Gave appropriate feedback and suggestions to increase client response.
Personal Assistant | Online | April 2016 – March 2017
Scheduled appointments between clients and management.
Assisted clients by giving company appropriate information.
Completed out-bound calls in an efficient and timely manner while being attentive to client needs.
Appropriately archived client response and level of interest.
Entrusted with and appropriately handled personal information (names, usernames, account passwords, etc).
Maintained an organized and quiet work environment.
Completed cold and warm calls while maintaining friendly and professional customer interactions.
Emphasized product features based on analysis of customers' needs.
Extensively trained new virtual employees.
Answered calls in a warm and welcome manner.
PRESENCE EVENT DESIGN AND DECOR
Administrative Assistant | Hamilton, ON | September 2015 – Current
Ensured website was visually attractive and free of spelling errors.
Assisted in Website Design.
Assisted in the set-up and removal of wedding equipment.
Designed and ensured online advertisements were appealing.
Assisted in the creation and completion of various services.
Refined and uploaded photographs of weddings and other events.
Proofread quotes, agreements and contracts.
Assisted with event design and planning.
Ensured projects were completed in a timely fashion.
Managed and maintained supplies.
Maintained online accounts.
EDUCATION
BACHELOR OF ARTS Psychology
York University
4700 Keele Street Toronto, ON Canada | May 2015
SECONDARY SCHOOL DIPLOMA
Mayfield Secondary School
5000 Mayfield Road, Caledon, ON Canada | September 2010
