Camille Sumaliling

CAMILLE SUMALILING Experienced Supervisor Travel Industry Expert Expert in Customer Engagement Admin Operations Team Leadership SKILLS RELEVANT EXPERINCE Excellent communication skills (written, oral and listening) CRUISE ADVISOR Service orientation skills International Voyager | Cruisedirect Ability to work with multiple systems April 2022 - October 2025 Knowledge of different booking engines Provide personalized cruise Superior supervisory skills recommendations and travel solutions to guests via phone, email, and chat, ensuring Excellent organizational skills excellent customer service. Ability to manage concurrent deadlines Handle end-to-end sales process, from Exceptional attention to detail Analytical decision making Creative problem solving inquiries and quotations to booking confirmation and post-sales support. Utilize and navigate multiple cruise line portals to manage reservations, promotions, and itineraries efficiently. Respond promptly to customer concerns, cancellations, or changes, ensuring a seamless guest experience. Collaborate with internal teams and cruise lines to resolve booking issues and deliver timely updates to guests. Maintain detailed records of communications and transactions in CRM systems for accuracy and accountability. REFERENCE SUSIE MARTINEZ-ARRIOJA Director of Digital and Travel Operations Arrivia Carlsbad California ACCOUNT SUPERVISOR Flatworld Solutions Inc. | SOR - Arrivia October 2014 - October 2021 (Travel Industry) Supervise different lines of businesses (Confirmations, 24/7 Emergency Line, Specialized/Task Team) Review departmental objectives for the MATTHEW VEGA team and provide continuous employee feedback through the appraisal process Chief of Staff and Fraud Fighter Ensure all customer and team questions Sardine and requests for bookings are dealt San Francisco Bay Area with promptly, courteously and efficiently Promptly process any cancellations, modifications and refunds MARY ROSE MAGPATOC Software Development Engineer FPT Software Cebu City, Philippines Answer calls by addressing customer inquiries, solving problems and providing information Communicate with different vendors (cars, hotels, flights, excursions) Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Identify problems both before and as they emerge Identified issues and present solutions Cross-train and provide back-up for other customer service representatives when needed Create the Reservation Team SOP and training manual APPOINTMENT SETTER Flatworld Solutions Inc. | Google Listing | Australian Funeral Insurance April 2014 - September 2014 Make outbound calls, emails, or messages to potential clients to introduce our products/services Qualify leads and schedule appointments Maintain and update the CRM system with accurate lead and customer information