Camille Rubillos

Results-driven Customer Service Supervisor with over 7 years of experience delivering exceptional service across diverse industries including travel, real estate, and B2B sales. Known for leveraging data and performance metrics to enhance customer interactions and outcomes, I am passionate about driving customer satisfaction and leading high-performing teams. I’m now seeking to bring my expertise to a respected organization that values excellence in service and client relationships.

My background includes supervising large-scale operations, handling administrative tasks, and mentoring team members across both in-house and virtual environments. I excel at multitasking, problem-solving, and maintaining service quality under pressure.

• Team Lead – Real Estate Virtual Assistants (Evoreal & Boxwood Companies)

• October – December 2021

• Supervised and organized a team of virtual assistants

• Performed various administrative tasks

• Managed day-to-day operations to ensure seamless client support

• Reservations Fulfillment Supervisor – SORTechnology / Arrivia (Travel Account)

• October 2014 – October 2021

• Led multiple sub-teams: Confirmation, Emergency Hotline (24/7), and Specialized Task Team

• Trained new hires and cross-trained existing staff

• Handled escalations and supervisor calls

• Arranged travel and accommodation bookings

• Communicated with clients, customers, and suppliers

• Attended monthly meetings with stakeholders

• Conducted QA of resort data and complex task resolutions

• Account Executive – Google Listing Appointment Setting

• September 2014

• Conducted B2B calls to qualify business owners for Google listings

• Account Executive – Australian Funeral Insurance (Appointment Setting)

• April 2014 – September 2014

• Scheduled qualified leads for insurance consultations through outbound calling