Camille Kate Bacolod

CAMILLE KATE BACOLOD WORK EXPERIENCE CONTACT Cavite, Philippines SKILLS Administrative Works Proficient in Graphic Designing Data entry and analysis Calendar management Email management Operations Management Strong written and verbal communication Ability to consistently deliver what is required Adaptability Willingness to learn Attention to detail Confidentiality Multichannel Customer Assistance TOOLS USED Microsoft Office 365 Google Workspace Communication: Slack, WhatsApp, Discord, Zoom etc. Softphones: RingCentral, Nextiva, Avaya, etc. CRM: Salesforce, Monday.com, Trello, Notion, Asana, Hubspot Brevo FollowUp Boss Vantaca HomeWise Frontsteps Others ChatGPT, Stan AI, Otter.ai, Adobe Acrobat, Panda Doc, Dropbox, etc. Real Estate Virtual Assistant [RealtyNow LLC] May 2024 - September 2025 Managed outbound calls, appointment scheduling, and email correspondence to support client coordination and lead followups. Maintained reports using Google Sheets, tracked leads with FollowUp Boss, and provided administrative support for real estate transactions. Prepared and generated management and financial reports to support property operations. Administrative Assistant [IM365] March 2024 - December 2024 Created and managed marketing email campaigns via Brevo, tracking key engagement metrics (open rates, click rates) and supporting reporting for campaign effectiveness. Organized, cleaned, and maintained lead generation and customer databases using Google Sheets and Microsoft Excel, ensuring data accuracy and completeness. Administrative Assistant [Vigilant Eye Private Security] June 2023 - March 2024 Generated real-time operational and timekeeping reports using Tracktik, WhatsApp, and Google Sheets to support informed decision-making. Achieved 95% accuracy in officer clock-in/out records, significantly reducing payroll discrepancies. Collaborated with management to improve reporting workflows, enhancing speed and data accuracy. Administrative Assistant [LM Stone Creative LTD] June 2023 - October 2023 Provided administrative support through document management, scheduling, and project tracking using Google Workspace tools. Created branded social media graphics via Canva and managed posting schedules on Instagram and Facebook, tracking engagement and growth trends. Organized and maintained content calendars and posting analytics to support marketing strategy decisions. Operations Team Leader [IQOR Philippines] October 2021 - April 2023 Led a team of customer service representatives, improving productivity, attendance, and customer satisfaction through coaching, data-driven feedback, and skill development. Utilized Salesforce CRM to monitor team performance, track case resolution times, and generate reports for management review. Oversaw administrative reporting, scheduling, and real-time agent support, contributing to faster project execution and better workflow management. Conducted structured training sessions based on performance data analysis to enhance service quality, reflected in improved CSAT (Customer Satisfaction) scores. Collaborated with operations leadership to analyze team metrics using Power BI dashboards, identifying trends and proposing data-driven solutions to improve KPIs. Subject Matter Expert [IQOR Philippines] September 2021 - October 2021 Provided advanced support for escalations and complex cases, ensuring fast and accurate issue resolution. Acted as a product and process knowledge expert, supporting frontline agents with system navigation, technical troubleshooting, and customer management. Partnered with team leaders and QA teams to identify training gaps, presenting findings and improvement suggestions based on data gathered from customer interactions. Supported knowledge base updates to ensure frontline teams had access to accurate and updated process documents. Customer Service Representative [IQOR Philippines] September 2015 - September 2021 Delivered high-quality customer service across billing, account, and technical support functions. Maintained accurate customer interactions and feedback records. Generated operational reports to monitor first-contact resolution rates, and customer satisfaction metrics. Supported service performance tracking by gathering customer feedback data and highlighting common issues for management review.