Camille Gae Samson -Marcelo
1 Mars St. Satellite 2 San Jose Dasmarinas, Cavite
Mobile No:-
Email Address:-
Summary
From Lead Generation to Technical Support Specialist and Complaints Case Manager, with 3 years of
customer service focused support and 5 years of researching skills, Camille highly adept in
troubleshooting and developed analytical skills in providing resolution and strategies in building contact
list.
Core Qualifications
- Strong knowledge of computer issues such as application, software and browser support.
- Familiarity with CRM systems and a quick learner of new tools and software.
- Highly resourceful character that has the initiative to research for information that is needed to resolve
an issue.
- Good in written and oral communication in English language.
Professional Background:
Teletech (Telstra)
Assurance Complaints Specialist
September 2017 – September 2018
Manage complaints and provide appropriate solutions and alternatives in accordance with the company
policy.
Teletech (Telstra)
Technical Support
August 2015 – August 2017
Provides excellent customer support experience to customers with their cable internet connection.
M3 Modern Multi-Channel Marketing Inc.
Marketing Associate
January 2014 – April 2015
In- charge of the lead generation team. Gather and build database of target clients to send marketing
campaigns. Manage the data in CRM and sends out mass mailing using software.
Storewars International
Freelance Web Researcher
January 2011 – January 2014
Gather and build customer database to be used for client’s marketing campaigns.
Cquest BPO
Web Researcher and Data Encoder
July 2010 – February 2011
Generating leads for a client company that focuses on marketing projects.
Projects:
Company Research April
2015
Find companies in office buildings in the LA area using Loopnet for a list of buildings to search.
Financial Services Contact List Development
May 2011 – June 2011
Research target accounts using available online information sources to create contact information.
Qualified Lead Generation Global FMCG Businesses
January 2011 – January 2011
Create a Global FMCG contacts database. Top 200 Worldwide
Certifications:
Civil Service Sub professional Examination Paper and Pencil test
Score:-
It's a pencil-and-paper test conducted by Civil Service Commission (CSC) in the Philippines for the
purpose of readying aspiring takers to get into government service. Government offices in the
Philippines are mostly requiring applicants to have this exam, passed.
Character Reference: available upon request
