Camille Cunanan

CAMILLE CUNANAN - ·-· -Manila, Philippines ADMINISTRATIVE VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER Experienced and detail-oriented Virtual Assistant with a strong background in secretarial work, HR administration, and digital support. Proficient in administrative systems, CRM platforms like GoHighLevel, and social media management. Proven ability to streamline operations, deliver organized virtual support, and contribute to business growth through strategic content, automation, and communication. Adaptable, techsavvy, and committed to delivering excellent service in remote roles. SOFTWARE & TOOLS Admin: Google Suite, Microsoft Office, Adobe Acrobat, Loom, Dropbox, Calendly Communication: Zoom, Skype, Viber, WhatsApp, Slack, Teamviewer Social Media Tools: Sprout Social, Meta Business Suite CRM & Marketing Automation: GoHighLevel (CRM, funnel building, workflows, automation, email/SMS campaigns) AI Tools: ChatGPT, Grammarly, Gemini Podcast Apps: Spotify, Apple Podcast Project Management: ClickUp, Trello, Asana, Notion Image & Video Editing: Canva, Adobe Photoshop, Adobe Premiere Pro, CapCut, Autopod Bookkeeping: Xero, QuickBooks Website Management: WordPress, Wix CORE SKILLS Inbox & Calendar Management Document & File Organization Travel & Appointment Scheduling Social Media Content Creation & Management CRM & Funnel Management (GoHighLevel) Bookkeeping (Xero, QuickBooks) Email Marketing & Campaign Automation Website Management (WordPress, Wix) Project Coordination & Team Support Graphic Design & Basic Video Editing PROFESSIONAL EXPERIENCE Social Media Manager Girl Work It | Remote | January 2025 Developed and scheduled content across Instagram, TikTok, and LinkedIn to reflect the brand’s empowering tone for women navigating burnout, career changes, and personal growth. Designed engaging reels, carousels, and quote graphics using Canva, aligned with brand messaging and seasonal campaigns. Utilized Meta Business Suite and analytics tools to monitor engagement, reach, and follower growth. Proposed and helped execute new content ideas including live Q&A sessions and “day in the life” features to increase community interaction. HR Administrative Consultant SGT Global Outsourcing Philippines, Inc. | 2018 – 2022 Streamlined HR and administrative processes including onboarding, file management, and compliance Managed customer interactions and resolved inquiries with a 95%+ satisfaction rate Handled e-commerce tasks including product listings, order processing, and sales analytics Improved internal workflows, reducing task processing time by 30% Supported remote teams with scheduling, documentation, and internal communication tools E-Commerce Sales Representative Royale Business Club | 2015 – 2018 Oversaw daily online sales and managed product inventory across multiple platforms Responded to customer inquiries and built strong client relationships to boost retention Coordinated logistics to ensure smooth order fulfillment and delivery Exceeded monthly sales targets consistently by leveraging product knowledge and communication skills Client Care Associate Sykes Asia, Inc. (Bell Canada Account) | 2012 – 2015 Delivered top-tier customer support by resolving billing, service, and account issues Maintained accurate case logs and followed up on unresolved client concerns Exceeded KPIs for call quality, average handling time, and customer experience EDUCATION Associate Degree in Computer Secretarial Access Computer College | 2010 – 2012 CERTIFICATION Administrative Virtual Assistant Surge Marketplace – September 2024 (Admin tasks, transcription, lead generation, travel arrangement, project management, client handling, resume/profile creation, job applications) Amazon Virtual Assistant Tasks Surge Marketplace – June 2024 (Product research, inventory, customer support, order processing, advertising) AI in Virtual Assistant Tasks and Success Surge Marketplace – December 2024 (AI integration for productivity, automation, client engagement) Masterclass: Social Media Management & Marketing Surge Marketplace – December 2024 (Strategy, content creation, paid ads, influencer marketing, video content, community management) Social Media Marketing Trends in Today’s AI World Freelance Academy – May 2024 References are available on request.