Camille Cruz Rodriguez

 CAMILLE C. RODRIGUEZ Address: 10 Bantayog St. Concepcion Marikina City Email Address:-Cellular No.: - PROFESSIONAL EXPERIENCE ACCENTURE PHILIPPINES Associate Software Engineer April 2021 – October 2021 Job Description: Develop new features or products for an area of our platform working alongside with Development Team. Maintain and enhance current features and functionalities and monitor and control the system. Configure business processes based on defined business requirements. Assist in preparing all technical design documents and ensure effective implementation of all products and plan all activities. Provide internal support for all products and assist various departments. Diagnose all root causes to recommend required actions and assist to define and classify all issues and projects to avoid reoccurrence of issues and prepare automation responses if required. Assist on user-created incidents, problem tickets, service requests and other maintenance items. Assist on requests generally raised by ‘user groups’ that require development (i.e. excludes testing) of up to 50 days of effort (work days). TASKUS, INC. Client Analyst August 2020 – March 2021 Job Description: Liaise closely with Teammates and clients - to support, analyze, evaluate, and resolve issues. Supports teammates on back-end concerns related to functionality, performance, reliability, stability and compatibility issues in their day-to-day tools and tasks. First level of escalation in analyzing and resolving problems, working closely and in association with other concerned departments. Conduct audits per agent daily to ensure the quality of work and compliance to processes and submit End of Shift Reports to support the study, evaluate information, and present analysis. Making sure that those client complaints are resolved and not repeated in the future. Submit weekly and monthly quality reports, identifying potential quality issues per defined process, and escalating quality issues immediately to management. Attend Weekly Business Reviews with assigned campaign TLs/OMs/Clients and hold regular calibration sessions with assigned teams. This includes conducting side by side monitoring of tasks performed by teammates and providing feedback sessions to teammates and team leaders. Isolate and report defects or problems; as well as verify solutions or fixes to ongoing issues. Content Moderator May 2018 – August 2020 Job Description: Ensure high quality and safe experiences for both people and businesses across the social media family of apps. Identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site. Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. Review content such as videos, news stories, still pictures, political ads, and social media profiles. Then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. Enforce the client’s policies, and then use these policies to support the overall business. Subject Matter Expert March 2016 – May 2018 Job Description: Providing knowledge, resources, and information to support teammates. Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied. Address customers concerns accurately and timely. Assist Team Leads with material request and account updates. Ensuring accuracy of the content. Coaching and training teammates on improving Customer Interaction and offering leads guidance. Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards. First level of escalation in analyzing and resolving problems, working closely within the team and the management. Email Support Representative – Uber September 2015 – March 2016 Job Description: Resolve customer contacts through various support modalities including emails and tickets. Investigate case details to determine the root cause of issues. Learn and master multiple applications and resources including contact management systems and knowledge bases. Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues to drive them to resolution Complete thorough documentation and notation on customer contacts Provide feedback to leadership and program teams regarding processes and trends. CONVERGYS PHILIPPINES Tech Support Specialist - CISCO March 2014 – September 2015 Job Description: Promptly responding to customer queries via email, phone, and ticketing channels. Providing accurate and valid quotations to customers in a timely manner. Maintains quote documentation with accurate pricing and configurations Immediately escalating serious complaints or issues that are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers’ issues. Maintaining a polite, helpful, and professional manner always. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Respecting client confidentiality always. PHILIPPINE PIZZA INC. Team Member – Dairy Queen May 2013 – January 2014 Job Description: Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard. Working with team members to achieve daily, weekly, and monthly targets. Participating in monthly meetings and voicing concerns as well as suggestions for improvement. Maintaining a high level of professionalism while providing customer service. Assisting the manager or Team Leader as required. EDUCATION Central Colleges of the Philippines Bachelor of Science in Computer Engineering 2017 – 2019 Technological Institute of the Philippines Bachelor of Science in Computer Engineering 2010 – 2014, 2016 - 2017 PERSONAL BACKGROUND • AGE : 27 years old  • GENDER : Female  • WEIGHT : 75 kgs  • HEIGHT : 5’5 • CIVIL STATUS : Single REFERENCES Romeo Ramos Master Teacher 4 - Marikina Heights High School- Leah Makiramdam Administrative Assistant 5 - National Transmission Corporation- Virnalyn Cafirma Social Studies Teacher - Sta. Lucia High School-