Bilingual professional (Portuguese/English) with over 10 years of experience in managing complex projects, leading remote teams, and ensuring client satisfaction through efficient communication and problem-solving. I bring to customer support a strong background in handling high-volume workflows, maintaining quality standards, and delivering clear, empathetic service. My career in editorial coordination sharpened my ability to manage multiple stakeholders, resolve issues quickly, and communicate effectively across channels — skills that translate directly into chat support and customer service roles. I'm tech-savvy, detail-oriented, and thrive in dynamic, remote-first environments.