Camila Costa

Camila Henrique da Costa PROFESSIONAL PROFILE A highly qualified and experienced professional with extensive background in Administrative Duties, Project Delivery, Client Engagement, Reporting and Procurement Operations gained from numerous years of employment in Oil & Gas and Renewable Energy sectors. A dynamic individual with solid knowledge of operational procedures and experience with office tools and software. Key to success is the strong analytical and liaison skills, along with excellent continuous improvement mindset and problem-solving abilities. A fast learning and innovative professional who is looking for a new employment opportunity to utilise administrative knowledge and interpersonal skills. EDUCATION & QUALIFICATIONS Master in Consumer Sciences (Incomplete)| ESPM São Paulo/SP – Brazil // August 2016 Bachelor`s Degree in International Relations | UNIBERO (University) São Paulo/SP – Brazil // February 2002 – July 2006 Certificate in WSET (Wine and Spirit Education Trust) Level 2 PROFESSIONAL SKILLS Administration & Co-ordination Detail Oriented & Accuracy Compliance to Standards/Legislation Customer Relations/ Customer Driven Continuous Improvement Procurement/ Fulfillment Vendor and Contract Performance Supplier Production Performance CORE COMPETENCIES Communicates and coordinates with superiors, colleagues, staff, clients and stakeholders openly and clearly. Exceptional qualities in customer service, applying natural interpersonal and social skills when dealing with clients and stakeholders. Highly driven and dedicated to continuous learning and professional development. Expert ability to handle multiple concurrent priorities and demands effectively and calmly, with foresight to put contingency plans in place for unplanned incidents. Proven ability to identify and resolve sensitive issues, combining well-developed analytical skills with strategic assessment; designing and implementing innovative solutions to maximise opportunities. Strong ability to inspire, influence, motivate; assess situations, make decisions; achieve results through resourcefulness, creativity and teamwork. Exemplary work ethic; high degree of diplomacy and professionalism. Ability to recognise different beliefs, values and customs of a person, and build successful personal and professional relationships in a diverse environment. Ability to flourish with minimal guidance in a fast-paced environment, be proactive, and handle uncertainty. Operates with professionalism and integrity in all aspects of every role including conduct, appearance and compliance while working in the best interests of the client. High computer proficiency, able to work across a range of platforms and knowledgeable in software and application including Outlook, Excel, SAP, and Oracle. EMPLOYMENT HISTORY STUDENT SUPPORT | Australian Centre Student Agency PTY // December 2020 - Actual Data Entry of accurate pieces of information by Creating leads, accounts and opportunities in the SFDC and using the Customer Relationship Management (CRM) tool to efficiently communicate and liaise with sales team and others internal departments. Presales Consultant role which supports the sales team qualify leads by using their understanding of the customer’s pain points and identifying ideal solutions to meet client’s needs. Maneuvring into Sales Force software to assist the sales team in efficient customer communication. Showing an excellent understanding of the process, structure and activities within the organization, having a strong empathy and genuine interest in understand the individual client’s situation to build a rapport with the prospects and clients. PROCUREMENT SPECIALIST | GE Renewable // September 2015 - July 2018 Responsible for the management of the procurement of the major component (blades) and assure the fulfilment of delivery directly at wind farm. Managing inventory through ERPs Oracle and SAP taking into consideration the project delivery dates and supplier production plan. Sourcing and Outsourcing of spare parts and repair services whenever it was needed to meet project demands. Maintained records of transactions by inputting purchase orders through ERP SAP and Oracle. Monitored supplier’s performance and deliveries, promptly following up on overdues to ensure that materials were delivered on time. Negotiate on a daily basis, using sound commercial strategies, with the suppliers to secure adequate volume/production allocation. Provided support to Engineer Team on qualification process. Key Achievements: Received two awards from the global sourcing manager for being able to manage and delivery the local project without a leader in a moment of uncertainty and instability. CUSTOMER CARE REPRESENTATIVE | General Electric do Brasil – Oil & Gas // April 2011 – August 2015 Perform routine operations tasks such as administrative support, responding to enquiries through phone calls and emails. Prepared and submitted quotations to clients ensuring prices were reasonable and competitive. Utilised computer applications such as ERPs (SAP/ORACLE) when booking sales orders. Acted as contact point for all customer's request. Facilitated recording and monitoring of transactions by utilising Sales Force. Adhered to company standards on quality as well as initiated development of improvement processes to ensure high level of performance. Key Achievements: Received the maximum score from our major customer in NPS (survey), recognizing my commitment to surpass client’s expectations ADMINISTRATIVE/COMMERCIAL ANALYST | ADTS Soluções em Engenharia // June 2010 – January 2011 Handled request for quotation of public companies, duly taking into account various factors when preparing quotes. Entered relevant data into company approved software and check the accuracy of the data that has been inputted. Prepared invoices promptly to expedite process payments from customers, ensuring accuracy and timeliness. TRADE ASSISTANT | Multimex S/A // April 2009 – December 2009 Oversaw the preparation of import and export reports and submitted them to the commercial director. Provided support for the development and implementation of a sound marketing plan and effective client sourcing and follow up. Entered accurate data on the ERP system to ensure client information is up to date and secured. ADMINISTRATIVE ASSISTANT| PETROBRAS Distribuidora S/A // October 2004 – March 2009 Provided support during preparation of commercial agreements and the implementation of sales operation plan. Prepared and followed up reports regarding irregular fuel consumption to verify real consumption against the agreed amount. Utilised SAP in inputting purchase orders as well as provided support in carrying out fuel sales and following up of invoice processing. VOLUNTEER EXPERIENCE Volunteered at SALVATION ARMY (SALVOS STORE), CITY FARM and HARIS ORGANIC WINERY in Swan Valley/WA REFERENCES Brian Pitel Supply Chain Executive Director GE Renewable E:-