Camiel Shay M. Bombay
Sitio Cubao Brgy Pinagsanjan,Pagsanjan Laguna• -•-
Customer Support Specialist
Customer Service • Administrative Assistant • Virtual Assistant
WORK EXPERIENCE
Avenue7Media, Remote
February 2020 - February 2022
Sr. Customer Support Specialist
• Support day-to-day client Amazon customer service needs and requests.
• Monitored and executed customer product inquiries for multiple clients’ Amazon accounts.
• Maintained effective communication with clients and internal teams to coordinate customer
concerns and improvements for maximum customer satisfaction.
• A proactive approach to forecasting customer concerns to maintain maximum seamless
customer service standard operational procedures.
• Align customer service goals with client expectations and execute a plan for 5 Star customer
service.
• Continuous monitoring of processes and procedures for updates and improvements.
Amazon.com, Manila
March 2019 - August 2020
Customer Service Associate II
• Effectively manage Amazon.com customer communications.
• Provided Amazon customers with information on product-specific questions and concerns.
• Monitor and process product returns, refunds, and product replacements for Amazon
customers.
• Provide support for direct supervisors as needed to ensure internal processes are being
maintained and executed.
• Monitor and maintain Amazon inventory and logistics.
Think Support Services Inc.
Legal Administrative Assistant
June 2018 - February 2019
• Administrative duties for the Australia-based region.
• Assisted the Legal team, including Lawyers and Paralegals, in the preparation of client
contracts.
• Maintained communication with Australian-based financial institutions to ensure seamless
preparation of client mortgage agreements.
Telstra, Remote
September 2017 - May 2018
Level 2 Customer Service Representative
• Maintained Telstra NBN billing concerns.
• Responsible for maintaining shipping logistics, including the process port in and out of the
customer’s NBN service.
Freelancer.com
November 2015 - 2016
Email/Chat Customer Support
• Executed and maintained technical concerns of Freelancer.com users via email and chat.
West Contract Services
November 2012–August 2013
Tech Support Representative
• Technical support for Comcast.com customers including step-by-step directions to repair
black box (cable box)
EDUCATION
Infotech Institute of Arts and Services -) - Hospitality: Hotel and Restaurant Management
TECHNOLOGIES
Microsoft Word, PowerPoint, Excel, Outlook, Microsoft 365, Microsoft Teams, Google Business Suite,
Firefox, Safari, Edge, Chrome, Google Docs, Salesforce, Zoom, Slack, Teamwork, JIRA, Seller
Central, Seller Active
