Cameron Matthews

Cameron Matthews Phone:- | Email:-Location: Arlington, Tx 76012 Professional Summary Detail-oriented and highly motivated Business Management student with 5+ years of experience in customer service, billing, and administrative support. Adept at conflict resolution, data analysis, and process improvement. Proven ability to manage accounts receivable, process medical claims, and enhance customer experiences. Recognized for effective communication, problem-solving skills, and a commitment to efficiency. Skills Technical & Administrative: • Microsoft Office Suite (Excel, Word, Outlook) • Data Entry & Reporting • Medical Billing & Insurance Verification • HIPAA Compliance • Claim Submission & Payment Posting Customer Service & Communication: • Conflict Resolution & Negotiation • Customer Relationship Management • Effective Communication & Empathy • Attention to Detail & Organization Finance & Accounting: • Accounts Receivable & Collections • Invoice Processing & Claims Management • Management Accounting Professional Experience Billing Specialist Northern Kentucky Pediatric Dentistry | Independence, KY | Aug 2023 – April 2025 • Process and submit medical insurance claims, ensuring accuracy and timely reimbursement. • Verify insurance coverage and coordinate with third-party payers. • Keep records of collections, adjustments, and claim denials to improve billing efficiency. • Address patient inquiries about billing, payments, and account statuses. Specialist Sam’s Club | Florence, KY | Oct 2022 – Aug 2023 • Managed customer checkout processes efficiently, reducing wait times by improving register usage. • Coached and aided new employees in adapting to store policies and procedures. • Found process inefficiencies and proposed solutions to enhance cost savings. • Supported management in equipment maintenance and store functionality. Personal Shopper Walmart Supercenter | Fort Wright, KY | Mar 2021 – Oct 2022 • Provided personalized shopping services to enhance customer satisfaction. • Trained new employees on customer service best practices and operational efficiency. • Maintained high accuracy in order fulfillment, contributing to a 98% customer satisfaction rate. Social Media Evaluator Lionbridge Technologies Inc | Remote | May 2020 – Mar 2022 • Analyzed social media content and user engagement trends to optimize platform algorithms. • Provided quality control insights to enhance digital marketing strategies. Cashier Walmart | Montgomery, AL | Oct 2020 – Feb 2021 • Processed transactions efficiently while promoting store promotions to increase sales. • Kept a clean and organized checkout area to improve customer experience. Server American Cruise Lines | Guilford, CT | Aug 2019 – Jan 2020 • Delivered exceptional dining service by anticipating guest needs and providing personalized recommendations. • Kept table settings and replenished stock to ensure seamless operations. Cook/Cashier Bojangles | Augusta, GA | Mar 2017 – May 2018 • Managed cash register operations while providing friendly customer service. • Maintained a clean and organized food preparation area in compliance with health standards.