CAMELINE
CASTILLO
CAREER SUMMARY
Customer Service Representative with a 7 yrs. of experience in
telephone customer service, including Sales, Fraud, Payment
Processing and Customer Care. I’m also a Computer Literate with a
basic knowledge on MS Word, MS Excel, Google Spreadsheet, Google
Calendar, Adobe Photoshop. I’m excited about the prospect of working
with your company to improve my customer experience and other
skills.
Mabalacat, Pampanga
Philippines, 2010
Education
-
Christ The King, Western Samar
BS Accountancy -)
Kriztine.arthy010@gmail.
com
https://www.linkedin.co
m/in/cameline-castillo-/
SKILLS
Written Verbal
Communication
Customer Service Metrics
Creative Problem Solving
Highly Organize
Computer Literate
Work Experience
IQOR/RMS (Feb-)
• Familiar with major customer service software, conflict resolution
and possess a positive attitude
• Provided exceptional customer service to card members and assisted
them in setting up an account online/website
• Maintain a high level of customer satisfaction through effective
verbal and written communication skills
• Handle 100+ calls a day with duties including processing a payment
under collection department
• Specialized with fraud transaction, charges and demographics
changes• Remained courteous and calm, even during moments of
dissatisfaction
