Calvin Docking

CALVIN DOCKING CUSTOMER SERVICE SAVANT Customer Service Representative CX/CSR HOSPITALITY Katkin Remote / UK Based March 2023 - Current Inbound/Outbound Telecommunication Emails / Complaints / Escalations Food Quality / Dispatch / Third-Party Liason Administrative Support & Fulfillment ADMINISTRATION Administrator AI ASSISTED CX SALES RETAIL WFH / REMOTE READY ABOUT ME With a proven track record in retail, hospitality, call center management, and customer service, I bring a dynamic and committed approach to every role I undertake. My strong problem-solving abilities, effective communication skills, active listening techniques, and solid administrative capabilities have consistently led to success in my positions as a retail and hospitality manager, call center team leader, senior sales advisor, and customer service representative. I am a passionate, patient, and empathetic individual who is dedicated to achieving goals and targets. As a team player, I am always willing to lend a hand and support my colleagues wherever needed. SKILLS AND STRNGTHS Adaptability and Tenacity Excellent Communication Skills Leadership/Managerial Skills Organized and Accurate Patient and Adaptable Problem-Solving Technical Knowledge PERSONAL INFORMATION D.O.B.: 12/08/1989 Address: Milnerton (CPT) Race : Caucasian Nationality: RSA South African Languages: English, Afrikaans, Xhosa ACADEMIC HISTORY Queens College High School - Queenstown (2006) Matric - Grade 12 i to i (Online Course) TEFL - 120 HOUR SURV Capetown & Surrounding Areas March 2023 - September 2023 Staff Management & Recruitment Shift Allocations / Payroll Administrative Support Fundraiser National Sea Rescue Institute (NSRI) Cape Town / Milnerton May 2022 - March 2023 Cold/Warm Calling Upsell / Resells / Retention Administration / Customer Service Senior Sales Advisor; Customer Service; Office Administrator; Quality Assurance. Compare the Networks Cape Town CBD / (Remote - UK Based) September 2020 - May 2022 Administrative Office Manager Outbound/Inbound Telesales Team Leader and Trainer Social Media Manager / Content Writer Admin / Reception/Customer Service/QA Debtors and Creditors Personal Assistant / Commis Chef Assistant Restuarant Manager The Village Bistro / Chintsa Holiday Rentals Chintsa East, Eastern Cape May 2019- March 2020 F.O.H / B.O.H Assistant Manager Commis / Pastry Chef Admin / Reception Clark Housekeeping Manager Reception and Reservations Manager Conference Manager Crawfords Beach Lodge **** Chintsa East, Eastern Cape December 2015 - June 2018 EQUIPMENT Internet - Fibre 50/50 MB Back Up Power - Yes CPU - Intell i7 RAM - 16 GB Duel Display - Yes All Reception Related Duties Conference & Reservations Manager Headset - USB Noise Cancelling CONTACT DETAILS Contact Number: CAREER HISTORY (- Email: - Reference {Katkin}: Jodi Lyn - (- Store Manager Komga Distributors Chintsa East, Eastern Cape January 2013 - November 2015 June 2018 - January 2019 Stock Take & Inventory/ Pricing Daily Cash Up and Banking Routines / DB CR Delegating / Supervising / Training Staff