Senior IT Support Engineer & Systems Administrator with 6+ years of experience managing complex IT infrastructures, cloud ecosystems and cybersecurity frameworks. Proven track record in the NGO and hospitality sectors, specializing in Azure/Office 365 and Microsoft Dynamics. Expert in Identity and Access Management (IAM) and Business Continuity (BCP), with a focus on optimizing system availability and reducing operational costs. Certified in CompTIA Security+ and Google Cybersecurity, dedicated to implementing the Principle of Least Privilege and robust RBAC models