Callum MacDonald

Callum MacDonald Personal info: DOB: 29/07/1984 Nationality: New Zealand born with British Citizenship (Valid EU passport) Email:-Address: Mimonska 635/20, Prosek, 190 00 PRAHA 9, Czech Republic Mobile: - LinkedIn: cz.linkedin.com/pub/callum-macdonald/41/93/b9b/ About me: I am a dynamic hard working IT pro that takes a lot of pride in my work and learning abilities. Having strength across the range of Server and Desktop OS common in today’s enterprises, including Linux, MAC osX and Windows as well as strong Networking skills and experience with Cloud Platforms such as Azure and AWS. I have a wide range of IT skills from having spent time in various roles including People management and Coaching to very technical Server and System Administration, whilst maintaining a strong customer and business focus allowing me to quickly and effortlessly fit into a new roll and get up to speed with the team and environment. Work Experience: (references available on LinkedIn profile) January 2016 – Present Day Expedia Inc. Systems Engineer, Citrix Platform, Prague, CZ Started as a Sys Admin, later moving into an Engineering role for several large Citrix Deployments and supporting technology stacks spanning multiple farms and locations, in Cloud and OnPrem Support, Design and Build for various technologies and components that make up the Enterprise Citrix Infrastructure including: Citrix XenDesktop, VMWare, AWS/Azure automation and management tools, System Center suite, NetScaler, Active Directory, Group Policy, Windows/Linux Server OS, NetApp ONTAP Cloud etc Heavy focus on AWS/Cloud Automation and Management with strong experience using tools like Terraform, Powershell/DSC, General Powershell/Bash Scripting for automating and managing our Large Cloud deployments using DevOps "Infrastructure as Code" type practices SME for Cloud storage platform using NetApps ONTAP Cloud (Engineering and Designing Automated deployment process and management) January 2014 – July 2016 Expedia Inc. Systems Administrator, Corporate Infrastructure Support, Prague, CZ Tier 3 Support and Implementation of Infrastructure Platforms, Technologies, Systems and Servers in 15000 + employee, corporate environment. Including but not limited to: Exchange (2007, 2013) Windows Server OS (2003, 2008r2, 2012r2) Citrix XenDesktop/XenApp VMWare/ESXi, Hyper-V Amazon Web Services SCCM, SCOM, SCORCH Lync (2010, 2013) Juniper SSL VPN Active Directory, Group Policy, DNS, DHCP Active Directory Federation Services, SAML, Azure AD Server, Workstation and Software Deployment, WDS, MDT, SCCM Strong focus and use on PowerShell, DSC and automation techniques March 2013 – January 2014 Expedia Inc. Technical Team Lead, Global Service Desk, Prague, CZ Technical Team lead for a group of 10 Senior Help-desk specialists. Helping to build procedures, policies, knowledge and structure in a newly in-sourced IT Helpdesk. On the floor providing constant support to the team for any advanced issues that are not already documented. Acting as escalation point for the most technically challenging cases. Creating and updating Training materials and Knowledge Items. Supporting all things IT with my strengths being Windows and MAC OS, Active Directory, Exchange, and focusing on identifying and automating repetitive tasks via PowerShell. August 2012 – March 2013 McKinsey & Company, Advanced Workstation Support, McKinsey & Company, Prague, CZ Tier 2 and 3 Advanced support team for all workstation related incidents that the front line and onsite teams were unable to resolve. Corporate Windows 7 Image and virtual application creation and distribution, Lotus Notes/Domino Clients, Altiris Software delivery solution, Symantec AV. March 2012 – August 2012 McKinsey & Company, Global IT Help-desk - Advanced Mobile Device Support, Prague, CZ Advanced end user and infrastructure support of all Mobile technologies and Devices used within the Firm. Multiple platform environment including Blackberry, iPhone, iPad, Various Android devices and OS versions. Monitoring and maintaining the Blackberry Enterprise Server infrastructure (BES), The GOOD for Mobile infrastructure and the Mobile-iron + Lotus Traveller infrastructure that is managing our iOS platform. Required in-depth knowledge of Domino databases and back-end Infrastructure. Creating and updating training materials and knowledge Items. Providing trainings on iOS, Blackberry and Mobile Device Management software to first line Help-desk colleagues. Partaking in numerous Pilots involving Testing, Feedback and Knowledge creation for new Technologies and Apps as they emerge and / or are demanded by the user base. August 2011 – March 2012 McKinsey & Company, Global IT Help-desk - Coach & Training specialist, Prague, CZ Responsible for on boarding new hires and the coaching them through till their 6 th Month. First point of contact for tech related queries that cannot be resolved by leveraging the Knowledge base. Regularly providing trainings on all supported technologies such as Windows OS, Blackberry, Lotus Notes, VoIP, MS Office, Connectivity technologies (WLAN, WWAN, VPN, 3G etc). Identifying the weak points and providing impromptu training on all supported technologies when needed. Constant involvement in the Recruitment process including interviews, batch days and on-boarding. March 2010 - August 2011 McKinsey & Company, Global IT Help-desk - Workstation Specialist, Prague, CZ In house Firm IT support for International Management Consultancy Company of 16000 employees. Highly professional and demanding high paced environment. Customer service and Technical support. Constant involvement in the Recruitment process including interviews, batch days and on-boarding. Main Supported Technologies included but not limited to: Lotus Notes/Sametime Windows XP / 7 Microsoft Office Suite BlackBerry Cisco VPN Active MICROSOFT Certifications: Microsoft® Certified IT Professional Certification: Enterprise Desktop Support Technician on Windows 7 Microsoft® Certified Technology Specialist Certification: Windows 7, Configuration Microsoft® Certified Solutions Associate Certification: Windows 7 Since leaving school and prior to starting my professional IT career in 2010 I spent a lot of time travelling the world and working various jobs across different fields, including Hospitality, Sales, Construction and Mechanical Engineering, but am now very focused on my career in IT.