Callixtus Alfarero

Callixtus J. Alfarero II Address: 22 F. Rallos St. Pasil Cebu City Contact Number:- Email Address:-Date of Birth: March 31, 1986 Gender: Male Civil Status: Married Citizenship: Filipino Career Objective Customer service professional with 11+ years of experience in phone, chat and email that deals with financial, business accounts. With with 1 year experience in logistics as an account coordinator To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Career Summary Position: Account Coordinator Duration:Current connected Company:Data 2 Logistics Company Industry:Logistics Address:Work from home Department:Account Coordinator Duties and Responsibilities:Account Coordinator Answering queries regarding status of invoices that need to be paid between carriers and clients Setting up meetings to provide updates on invoice payment status. Handling approvals after checking if there are any errors on an invoice uploaded into the system. Doing payments runs to finalize invoices that need to be paid. Handling priority invoice requests for it to be included in a specific payment run. Removing specific invoices from a payment run in order to avoid it being included in payments. Doing data scrub on data on invoices that are in a payment run to avoid error when received on clients side. Research on the status of paper invoices that do not yet reflect in the system. Research on Status of EDI invoices that are missing. Research on the reason when invoices get paid twice. Research on the reason why Allocations for an invoice does not apply. Maintaining Rule stacks for a specific client. Research on the reason why an automation rule did not trigger. Position: Technical Support Duration:3 months Company:Supportware Philippines Inc. Company Industry:E commerce Address:Ayala Center Block Asia town It Park, Cebu City Department:Technical support Duties and Responsibilities:Technical support Providing order status. Providing replacements for lost orders. Troubleshooting error during integration of accounts between e-commerce accounts. Providing answers to questions about errors encountered during use of accounts. Career Position: Sales Representative Duration:1 year 3 month Company:Dyninno Inc. Company Industry:Airline Ticket Sales Address:Fil invest tower 2 Asia town It Park, Cebu City Department:ITN (International Travel Network) Duties and Responsibilities:Sales Representative Assisting in finding best possible prices for flights on a specified date. Assist in getting better flights on alternative dates based on preference of passenger. Answering basic questions on what to expect on current market prices of flights. Getting private prices based on current published prices. Finding alternative routes for better competitive prices. Position:Fraud Analyst / Customer support Duration:6 years 2 months Company:JP Morgan Chase Company Industry:Banking Address:JP Morgan building AsiaTown It Park, Cebu City Department:Fraud Claim Duties and Responsibilities: Fraud Analyst / Customer Service Fraud Support / Fraud Review Assist in creating claim disputes on fraud card transactions Assist in creating claim disputes on fraud check transactions Reviewing validity of checks and deciding if it can be released from its hold Customer Support Receive questions about their accounts Receiving questions about applying for new accounts. Position:Customer Service Representative Duration:1 Months 4 months Company:First Source / Lloyds Bank Company Industry:BPO industry Address:SkyRise 1 AsiaTown It Park, Cebu City Department:Customer Service Representative Duties and Responsibilities: Customer Service Representative Answer Calls about customer queries about their Mortgage Receive overpayment / Monthly Payment Explain Details on their Bill Receive new Application for Mortgage Position:Player Support Specialist Duration:2 years, 3 Months Company:Aegis Inc. / RIOT Games Company Industry:BPO industry Address:Ins, India St, Asia town IT park, Cebu City Department:Email Support – 1 year, Fraud – 1 year Duties and Responsibilities:Email Support Answer emails about players' questions about the game. Responsible for guiding first time players. Providing tips on how to excel in the game Providing basic troubleshooting steps on fixing technical issues. Fraud Support Responsible for recovering stolen accounts. Responsible for reversing damages on stolen accounts. Position:Customer Service Representative Duration:1 year and 3 months Company:Eperformax Company Industry:BPO industry Address:Xpresso Career Café, JY Square Mall, Salinas Drive, Lahug, Cebu City Department:Chat Support/ 6 months, Call support/ 4 months, Fraud / 3 month Duties and Responsibilities: Chat Support Receive incoming chats for customers. Answering questions about the service they have availed with the company. Provide tips to further be successful with the current service that our customers availed of. Call Support Answer calls about the customers' questions about services offered. Provides pros and cons of the service they availed of. Cancellation of orders. Fraud Support Provides support in recovering customers' stolen accounts. Answer questions on why customer’s accounts were closed out. Position:Customer service Representative Duration:1 Year, 3 Months Company:Sykes Asia Company Industry:BPO industry Address:KRC Bldg. 1, Subangdaku, Mandaue City, Cebu - Department:Customer service - 6 months, Subject Matter expert – 9 months Duties and Responsibilities:Customer service Responsible for receiving customer calls about their phone service. Trouble shoots any technical issues that a customer has with the phone coverage. Responsible for a little sale if a customer needs an upgrade to the current plan they have availed. Subject Matter Expert Responsible for assisting with representatives’ questions. Receiving escalated calls or supervisory calls. Assigned to do refreshers on updates to the team assigned to. Acts as secondary Team leader if the main one is not around. Conducts training on new modules, updates on the product and services offered. Conducts coaching on Agent’s performance. To help them improve on their future calls.