CALIYAH DAVIS
Customer Service
-Jacksonville, FL
-
EXPERIENCE
Oct 2024
Feb 2025
S R . T R E A S U RY S P E C I A L I S T
B a n k o f A m e r i c a | Jacksonville, FL
· This role handles all treasury products, supporting commercial and
https://www.linkedin.com/
in/liyah-davis-6b150526b?
utm_source=share&utm_
campaign=share_via&utm
_content=profile&utm_m
edium=ios_app
OBJECTIVE
business banking clients (with revenues from $5 million to $2 billion)
and enterprise employees.
· Answer 25-30 calls daily, focusing on resolving issues (average talk
·
·
Highly motivated Customer
Service Representative with
time: 10 minutes) without strict talk time metrics. Communication
extensive experience in
covers a wide range of client inquiries.
customer support, technical
Conduct limited research and respond to client and be able answer
troubleshooting, and billing.
questions and inquiries
Passionate about helping
Utilize the various bank systems to support client's requests.
customers and skilled in
building strong relationships
through effective
Sep 2023
Aug 2024
S R . T E C H N I C A L O P E R AT I O N S AG E N T
communication and problem-
Fa n a t i c s B e t t i n g a n d G a m i n g | Jacksonville, FL
solving. Seeking to leverage my
· Managed incoming live chats and emails, providing accurate and
prompt responses to inquiries regarding the sports book and casino
app.
skills to contribute to a
dynamic team and provide
exceptional service.
· Resolved issues related to, payments, trading, account verification,
and promotions.
· Assisted members with setting up ACH and Wiring their funds on the
Fanatics Sportsbook App
· Built and maintained trust with customers by delivering empathetic
and effective communication.
· Managed the transition of PointsBet members to the Fanatics
Sportsbook app following the acquisition by Fanatics.
· Ensured a smooth migration of member accounts and services by
coordinating communication efforts, providing comprehensive
training, and addressing any challenges during the transition to
maintain high levels of member satisfaction and service continuity.
· Licensed in PA, WV, and NJ for gaming operations.
Feb 2023
Sep 2023
M E M B E R S E RV I C E S S P E C I A L I S T
F i r s t F l o r i d a C r e d i t U n i o n | Jacksonville, FL
· Handled a variety of complex financial transactions including ACH
payments, wire transfers, and deposits. Ensure all transactions are
processed efficiently and in compliance with credit union policies
and regulatory requirements.
· Facilitated the setup, maintenance, and troubleshooting of ACH
transactions, including direct deposits and automated bill payments.
Addressed any discrepancies or issues related to ACH processing.
· Assisted members with international and domestic wire transfers,
ensuring accurate information is provided and transactions are
completed successfully.
Apr 2022
Feb 2023
P R OV I D E R M E M B E R S E RV I C E S S P E C I A L I S T
P a y S p a n H e a l t h | Jacksonville, FL
· Supported healthcare providers with ACH account setup, payment
processing, and accessing 835 files.
· Provided accurate and timely information to resolve billing and
SKILLS
· Cash handling
· Technical Support
· Desktop Support
· Help Desk
· Windows
· Network Support
· LAN
· VPN
· ACH
· Customer service
· Negotiation
· Salesforce
· Windows
· Software troubleshooting
· Negotiation
· Microsoft Office
· CRM software
· Google Docs
· Customer support
· Microsoft Excel
· Microsoft Outlook
· Wire Transfer
· Banking
· Finance
· Treasury
payment issues.
· Maintained comprehensive records of customer interactions and
actions taken in CRM systems.
· Managed a portfolio of Provider Members, ensuring customer
satisfaction and retention.
· Resolved complex inquiries and issues from Provider Members in a
timely manner.
· Developed and delivered training sessions for Provider Members on
new products and services.
· Facilitated the seamless transition of members to the Zelis portal
following Zelis's acquisition of PointsBet, ensuring a smooth transfer
of accounts and services.
· Coordinated communication, provided training, and resolved any
issues that arose during the transition process to maintain member
satisfaction and continuity of service.
Oct 2021
Apr 2022
A P P L E T E C H N I C A L S U P P O R T AG E N T
C o n c e n t r i x | Jacksonville, FL
· Assisted Apple customers with troubleshooting for iOS devices,
including iPads, iPhones, and MacBooks.
· Resolved issues related to iCloud login, device power, connectivity,
and billing.
· Delivered exceptional customer service by providing clear
communication and effective problem-solving.
· Provided technical support to customers via phone, email, and chat
· Troubleshooted and resolved hardware and software issues
· Assisted customers with setting up and configuring devices
· Collaborated with cross-functional teams to resolve complex
technical issues
Aug 2020
Feb 2021
T E C H N I C A L S U P P O R T AG E N T
Va l o rV I P | Jacksonville, FL
· Provided technical support and troubleshooting services for
customers through phone, email, and chat.
· Collaborated with product development teams to identify and
resolve software issues reported by customers.
· Assisted in the installation and set up of software products for new
customers.
· Maintained detailed records of customer interactions and technical
issues in CRM system.
· Participated in training sessions to stay up to date on product
knowledge and technical skills.
Jul 2020
Aug 2020
GUEST SPECIALIST
C a p t a i n D s S e a f o o d R e s t a u r a n t | Tallahassee, FL
· Provided excellent customer service, managed orders, and handled
cash transactions.
· Ensured a clean and welcoming environment by maintaining the
restaurant's cleanliness and stock levels.
Jan 2020
Aug 2020
T E C H S U P P O R T AG E N T
A l o r i c a | Tallahassee, FL
· Delivered remote technical support to customers, assisting with
basic troubleshooting and software issues.
· Utilized MS Teams and other virtual tools to communicate
effectively with customers.
· Provided remote support for software and hardware troubleshooting
· Managed and resolved technical issues for customers in a timely
manner
· Collaborated with team members to improve customer satisfaction
scores
Oct 2019
Jan 2020
GUEST SPECIALIST
Ta c o B e l l
· Handled guest inquiries and provided excellent customer service in a
fast-paced environment.
· Managed reservations and bookings for a busy hotel with high
standards of service.
· Collaborated with team members to ensure smooth operations and
guest satisfaction.
· Resolved guest complaints and issues promptly and professionally.
Apr 2018
Jul 2018
CASHIER
W i n n D i x i e | Jacksonville, FL
· Maintained store cleanliness and stocked inventory as needed.
· Managed cash register and processed customer transactions
efficiently
· Collaborated with team members to ensure smooth operations
· Maintained cleanliness and organization of work area
· Handled customer inquiries and provided excellent customer service
2015
Dec 2017
S E C R E TA RY
Wo m e n o f B e a u t y I n c | Jacksonville, FL
· Assisted with daily operations, including answering phone calls and
managing cash flow from donations to support the organization.
· Supported organizational efforts by maintaining accurate records
and documentation.
· Provided Technical Support for all computers in the building.
· Proficient in typing, data entry, and filing documents.
· Skilled in organizing and maintaining schedules for meetings and
appointments.
E D U C AT I O N
2024
Present
B AC H E L O R ' S D E G R E E
F l o r i d a A & M U n i v e r s i t y | Tallahassee, FL
C E R T I F I C AT I O N S & C O U R S E S
· Pennsylvania Gaming License
· New Jersey Gaming License
L A N G UAG E S
· English | Advanced
